Performance Manager - Phoenix, AZ

Overview: · Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for o ...

Job description

Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for our clients autonomous driving testing and service development efforts.

In this role, you will serve as an integral member of the Performance Team. You will support the different departments of Transdev Alternative Services by managing, developing, and improving activities related to operational performance and service level management..

You are responsible for building the data analysis and reporting infrastructure to be able to deep dive, analyze and report on key performance indicators and service levels, in order to identify performance improvement opportunities, and implement them. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for improving, strengthening and sustaining the division.

Benefits may vary depending on location policy. The below represents the standard Corporate Policy. Competitive compensation package of minimum $66,000 – Maximum $96,000 yearly.

Benefits include:

• Vacation: minimum of one (2) week
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

• Build and maintain dashboards and reports for relevant KPIs and Service Levels
• Develop and deploy essential process improvement techniques and tools, manage performance improvement process in a direct role
• Develop and deploy needed metrics to coordinate with existing operational performance KPIs by inserting lean metrics to demonstrate the business value and measure total productivity gains,
• Diagnose problems and develop streamlined process flows, tools and dashboards to eliminate waste and ensure efficiencies
• Mentor peers and influence operational teams to think differently, ensuring a bottom-up approach to decision-making and empowerment at correct levels
• Participate in client and prospective client meetings to illustrate and differentiate Transdev from its competition
• Other duties as required

Required Education and Experience:

• Must be 21 years old;
• Bachelor's degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred.
• 5 or more years of relevant management and leadership experience required.
• Experience in tech, start-up, and/or AV industry is strongly preferred.
• Strong background in transportation and/or logistics is highly preferred.
• Working knowledge of basic federal and state employment laws.
• Basic working knowledge of laws, ordinances and regulations pertaining to motor vehicle operations.

Required Knowledge Skills and Abilities (KSAs):

• Must have good attention to detail and be able to quickly and concisely describe their thoughts;
• Capable of responding quickly and simultaneously to multiple scenarios;
• Ability to maintain positive relationships with clients, employees, and support departments.
• Remain flexible and agile for changing business needs and/or projects.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets and databases.
• Ability to resolve complex operational problems
• Strong logic and analytical skills
• Must have a strong ability to adapt well to rapidly changing environments with ambiguous direction, and dynamic strategies.
• Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Proficiency in scripting languages like JavaScript (JS) or Python for automating tasks and building functionalities.
• Working knowledge of RESTful APIs, including experience with designing, implementing, and consuming APIs.
• Ability to maintain and manage data sources, including querying databases using SQL language.
• Proven experience working within the Google Cloud Platform (GCP) environment, including familiarity with its core services (e.g., BigQuery, Cloud Storage, Cloud SQL).

Physical Requirements:

• Travel 30% of the time.
• Occasional standing, walking, and sitting.
• Long periods of sitting.
• Use hands to finger; handle or feel; and talk or hear
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Most work is accomplished indoors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act

Pre-Employment Requirements:

• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and

candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview

process, please contact

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management & Above

Job Type: Full Time

Req ID: 7473

Pay Group: A3F

Cost Center: 560

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.