Assistant Hourly Manager - Huntersville, NC, United States - Sam's Xpress Car Wash

Description

This position will assist the Site Manager in the operation and leadership of our car washes in the most efficient and effective manner to be productive and profitable.

This position will be a strong team lead and provide high quality customer service to car wash customers and the employee.

is accountable for overall performance of the team during assigned shift.

will possess a strong focus on customer service, car quality and continuous improvement and will help ensure Sam's Xpress Car Wash makes our mark as the new benchmark for dynamic and friendly service.

Motivate car wash team to achieve their best performance through continuous coaching and development
Communicate both verbally and in writing with all levels of employees
Ensure adherence and compliance with all established policies, procedures and processes
Accountable for managing the team through opening, closing and ongoing maintenance of the facility during assigned shift; this includes cash control procedures as part of the point of sale
Promote sales, manage expenses and maximize profitability
Accountable for overall performance of the team during assigned shift

Serve as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift.

Document all complaints and communicate with the Manager
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with Microsoft Office Suite
Must be able to multitask and use time management skills effectively to complete specific tasks
Must be able to effectively communicate with staff and customers
Willingness to submit and ability to pass all pre-employment testing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25–50 pounds with assistance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours of work include, but are not limited to, the hours of operation. Current hours of operation are
Evenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour day
Specialized training and development
We offer excellent training and develop for our employees.
Medical, Dental and Vision Insurance for full-time employees
Company sponsored Group Term Life Insurance for all full-time employees