Sr. Service Technician - Chesapeake, VA
9 hours ago
Job description
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Job details:
This Jobot Job is hosted by: Merwan Zattam
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Salary: $95,000 - $110,000 per year
A bit about us:
We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.
With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.
We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.
Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.
Why join us?
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability coverage
401(k) retirement plan
Flexible Spending Accounts (FSA)
Paid holidays, sick time, and personal leave
Employee Assistance Program (EAP)
Education reimbursement and professional development support
Job Details
Key Responsibilities
Develop deep expertise in Q‑Free MAXTIME intersection control and Q‑Free Kinetic Mobility central system products.
Perform release testing of MAXTIME and DYNAMIC software across multiple cabinet environments.
Troubleshoot and debug technical issues, collaborating with software development to resolve customer challenges.
Deliver engaging product training sessions—both remote and on‑site.
Provide responsive technical support via phone, in person, and through the Q‑Free ticketing portal.
Build strong working relationships with distributor and agency traffic signal technicians.
Qualifications
5+ years of experience as a traffic signal technician.
High school diploma or equivalent.
Working knowledge of NTCIP 1202‑compliant intersection control software.
Strong understanding of NEMA, ATC, and TEES traffic signal cabinet types.
Extensive electrical troubleshooting experience.
Preferred Competencies
Public agency experience preferred.
Understanding of Q-Free MAXTIME intersection control.
IMSA Traffic Signal Technician III preferred.
Experience in a customer-facing role.
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