- Performing research to validate data
- Contact financial institutions regarding suspicious merchant deposits
- Conduct new merchant account reviews for suspicious activity
- Update investigation database with financial institutions responses
- Work directly with clients, supporting fraud products and overall fraud needs
- Verify authorizations via return calls from cardholders
- Collaborate with fraud management on special project or requests
- Take ownership of work and proactively engage in identifying opportunities for improvement
- Train new employees on departmental procedures and processes
- High school diploma or GED
- Proficiency in Microsoft Office Suite
- Self-motivated and willingness to learn
- Excellent communication and interpersonal skills
- Prior fraud support experience
- Banking experience
- Some college
- Competitive salary and excellent benefits
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A broad range of professional education and personal development possibilities - FIS is your final career step
- Time to support charities and give back in your community
- A work environment built on collaboration, flexibility and respect
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Fraud Support Associate II - Jacksonville, United States - Jobs for Humanity
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What You Will Be Doing:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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