Help Desk Administrator - Tampa, United States - Prestige Employee Administrators

Description

Position Description: We are seeking a motivated Helpdesk Administrator to join our growing team. The primary responsibility in this role will be to provide technical support to users and clients in a timely and efficient manner. You will work with a tight knit group of admins and engineers to support the day-to-day operations of Prestige employees, their clients and our service offerings out of our Tampa, FL location with some local travel being required at times for satellite offices or the setup of corporate events. Job hours, M-F (8:30AM to 4:30PM) may change based on business demands.

Roles and Responsibilities:

• Take ownership of the Helpdesk system.
  • Provide general IT support to users through the system, on the phone, in person, email or chat.
  • Ensure the proper recording, documentation and escalation of tickets related to all requests.
• Manage IT Assets and inventory.
  • Catalog and track all IT assets through their lifecycle.
  • Maintain inventory of equipment and user peripherals (mice, keyboards).
• Provide remote support of timeclock infrastructure and software to clients.
• Document and maintain SOP's outlining procedures for troubleshooting our various systems.
• Assist the Infrastructure manager with general network and server maintenance.
• Perform moves of office equipment, set up computer systems, should be able to lift up to 30lbs.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of helpdesk procedures, products and services.
• Act as a Secondary or Tertiary point of contact for other IT staff and services.
• Other duties as assigned by the IT Management Team.
• Participate in a rotating on-call schedule.

Education and Experience Qualifications:

• Bachelor's degree or equivalent experience in related field
• 4+ years of hands-on IT experience
• Knowledge of a Professional Employer Organization (PEO) a plus.

Skills and Personal Qualifications:

• Working knowledge of IT Service Desk functions
  • Windows 10/11 general knowledge and provisioning.
  • Software Installations (Office, Adobe)
  • Active Directory, VoIP, E-mail, DNS, DHCP
  • IT Asset Management and Monitoring (Lansweeper)
  • Cyber Security Best Practices
  • Office 365 tenant management
• Proven experience in providing helpdesk support.
• Strong interpersonal and communication skills.
• Customer service mindset and detail oriented.
• Comfortable in a fast-paced environment
• Familiarity with Human Resource IT Services is a plus (Timeclocks, Kronos, Prism)