Change Manager - Chicago, United States - Rangam

Description

:

BigFix is an enterprise wide, End-Point Management and Reporting Tool.

Due to lacking one single tool to enable monitoring all end-point devices and being dependent on vendor reporting/monitoring, Client decided to invest on a standard tool to enable Client to monitor/manage/secure endpoint devices.

Initial phase of the program consisted of building the core infrastructure for BigFix and deploying agents to enable endpoint device communications - servers, laptops/desktops and implementation of inventory & compliance modules.

2nd Phase of the program enabled:
Patch management for all Client devices including MAC
Software distribution, package migration from System Center Configuration Manager (SCCM) to BigFix
Setup Insights Extract, Transform, Load (ETL) & Initial reports
ServiceNow Configuration Management Database (CMDB)
Remote control

Current phase we intend to continue working with Melissa, we are deploying these agents to manufacturing environments at layer 3.

With this project, mainly IBS tools/ways of working will change. Melissa's drive is critical for us, while aligning on local plant teams for 100 sites.
Change management will drive proper communications with plant community accordingly.
Melissa will play the change manager role in this project.


TECHNOLOGY COMMUNICATIONS MANAGEMENT/INFORM:
Assist Regional Leads in providing the right information to the right people at the right time
Coordinate with regional leads the distribution of monthly technology news leveraging multiple channels. This includes pulling together the stories from technology leads, creating newsletter and updating website.
Integrate other forms of online and offline communications channels where needed
Manage and send out coordinated tactical communications activities globally per waves of sites working with regional leads through building out communication toolkits and communications trackers
Comms plan development/enhancement as needed per site/wave
Assist in copywriting as needed
Assist in managing crisis communications – advising stakeholders on sensitive communications via issues in delays
Identifying interdependencies, challenges and risks for each wave to prepare accurate communications
Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
Manage team sites where all materials and assets are to be stored for end users


CHANGE ENABLEMENT/INSPIRE:
Drive readiness and transformation of our smaller scale projects impacting the region

Support Global Change Team with strategic development, planning and execution to deliver a change and engagement strategy that reflect business objectives for smaller scale projects in the region.

Carrying out change readiness and analysis within regional deployments to identify impact to end users
Assist with stakeholder management where needed
Identifying interdependencies, challenges and risks for each deployment to prepare accurate communications
Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
Assist the Global change team in building internal engagement for ongoing projects and initiatives.


AWARENESS, ADOPTION & SUPPORT/INTERACT:
Support success of End User Adoption of our solutions
Assist regional change leads with coordinating end user training including self-help solutions
Assist with bookings and coordination of events such as virtual webinars and in person sessions.
Assist with regional upskilling of our tools within our internal ambassador network.
Support Training and documentation.

Qualifications
:

2-5 years change management experience, global a plus
Technology savvy (Microsoft Enterprise tools including SharePoint) a must
Excellent writing and communications skills a must
Social media skills and creative skills a must
Cross functional collaboration and influencing skills a plus
Presentation skills a plus
Thrive in fast-paced fluid and unpredictable environment

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