- This team is responsible for all tasks assigned by the Federal IT Asset Manager.
- The IT Contractor Asset Management Technician provides ongoing operations support to the Federal Asset Manager, contributing to and maintaining the Agency-wide asset management system.
- The asset management system includes asset life-cycle policies, procedures, technical troubleshooting, computer imaging, Shipping, and receiving IT equipment.
- The work is fully performed on-site.
- Employs asset controls and inventory management processes to track IT assets; accountability, current location, maintenance, assigned owners, and lifecycle status using IT tools including the asset management console (CMDB).
- Articulates Asset Management team goals and objectives provided by the Federal Asset Manager to assigned team members and coordinates with the team to accomplish tasks effectively.
- Meets Service Level Agreements (SLA), and Operational Level Agreements (OLA).
- Responds to IT incidents and requests received from Remedy tickets escalated from the OPM Help Desk.
- Troubleshoot and resolve ticketed incidents involving current versions of the Microsoft operating systems, MAC OS X, Microsoft Office Suite, iOS, Active Directory, VPN, Encryption, 2-factor Authentication, and all OPM COTS and GOTS products
- Performs hardware warranty troubleshooting and repair on agency endpoints, servers, and networking equipment.
- Escalates tickets to Federal Asset Manager, Tier III Network, Security, or Server Engineers as required.
- Process surplus equipment that is outside the OPM equipment lifecycle standards by having them removed from OPM facilities.
- Prepare requested hardware and software for deployments by other IT groups; track all requests for deployment, using the Remedy asset management console and ticketing system.
- Observe training needs and relay training needs and requests to the Federal Asset Manager and/or contract Program Manager.
- Strong customer relations
- Strong oral and written communication skills
- Strong Analytical Skills
- Excellent organization and planning skills
- Ability to understand and troubleshoot technical problems,
- must possess positive, professional interpersonal skills.
- Knowledge of the latest asset management concepts, theories, principles, practices, and techniques of configuration management, life cycle management, equipment types, and applications
- Experience in troubleshooting/repair within desktop and networking support, IT concepts, and software applications must be able to think logically and act decisively in critical situations.
- Image, configure and deploy workstations (desktops/laptops) and mobile devices (iPhones, iPads, etc.)
- Experience with Remedy Ticketing and Asset Management consoles (CMDB)
- Microsoft Active Directory basic concepts
- Experience troubleshooting operating Systems (Windows, OS X, iOS)
- Experience with Microsoft Deployment Tool (MDT) imaging environments
- Knowledge of encryption tools, i.e.; Bitlocker, Credant, VPN, etc.
- Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time-sensitive deadlines.
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks promptly
- Proficient knowledge of database structure with the ability to enter, manipulate, and report data.
- Recommended certifications:
- ITIL v4
- current Microsoft Associate or Expert certifications
- HDI Desktop Advanced Support Technician
- CompTIA A+ Certification
- Microsoft 365 Certified Fundamentals certificate
- Microsoft 365 Certified
- Modern Desktop Administrator Associate
- Or other equivalent certifications
- Clearable to a Public Trust (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.)
-
Technician - Asset Management
2 weeks ago
Quadrant Inc Washington, United StatesJob ID: · Asset Management Technician · Washington, DC · MUST: · Active Top Secret Clearance · Experienced Asset Management Technician · 2 plus years of experience in an asset management position · Basic understanding of Active Directory, OUs and Workstations · Experience respon ...
-
Asset Management Technician
2 weeks ago
Mount Indie Washington, United StatesMount Indie is looking for an Asset Management Technician to provide asset management and Tier 1 support to over 800 high profile government executives around the world. · Responsibilities: · • Manage and organize assets to ensure inventory for workstations, laptops cabling, a ...
-
Asset Management Technician
1 week ago
System One Washington, United StatesAsset Management Technician · Washington, DC - onsite · Top Secret clearance required · As Asset Management Technician, you'll be responsible for providing asset management and Tier 1 support to over 800 high profile Department of State executives around the world. Our job is ...
-
LAN Technician Manager
3 weeks ago
Howard University Hospital Washington, United States· With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation's only teaching hospital located on the campus ...
-
Asset Management Technician
1 week ago
MetroStar Corporation Washington, United StatesAs Asset Management Technician, you'll be responsible for providing asset management and Tier 1 support to over 800 high profile Department of State executives around the world. Our job is to ensure our customers have access to the best Tier 1 & Tier 2 to keep them fully operatio ...
-
Mission Box Solutions Washington, United StatesJoin our client as an Asset Management Technician, where you'll play a crucial role in providing asset management and Tier 1 support to over 800 distinguished Department of State executives worldwide. Our client's mission is to ensure seamless access to top-tier support, enabling ...
-
Senior Maintenance Technician
3 weeks ago
Udr, Inc. Washington, United StatesFunctions in a support role to the Service Manager and District Service Manager. Responsible for ensuring that the physical aspects of the community meet the company's established standards and any applicable laws. The Service Technician diagnoses pr Maintenance Technician, Servi ...
-
Lead Maintenance Technician, Verge
3 weeks ago
Kettler Enterrpises Washington, United StatesKETTLER currently has an opening for a Lead Maintenance Technician at the Verge, located in Washington, DC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you. The Lead Maintenance Technician, Techn ...
-
Service Technician
3 weeks ago
Hines Interests Limited Partnership Washington, United StatesAs a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited: Complete assigned work orders genera Service Technician, Service T ...
-
Power Distribution Technician, Audio Visual
1 week ago
Encore - PSAV Presentation Services Washington, United StatesThe Power Distribution Technician is responsible for electrical set and strikes for PSAV and outside production companies. This position works closely with the PSAV Exhibit Coordinators, Supervisors, PSAV Sales staff and Banquet Managers. The PD Tech Technician, Distribution, Pow ...
-
HVAC Technician
1 week ago
The Building People, LLC Washington, United StatesThe HVAC Technician will have a strong focus on operating, maintaining, troubleshooting and repairing facility equipment on all systems. Individuals are expected to demonstrate technical expertise in HVAC trade and be multi-skilled in others (Electri Technician, HVAC, Mechanical, ...
-
Roving Senior Maintenance Technician
1 week ago
The Bozzuto Group Washington, United StatesYour passion for fixing things and your knack for solving problems makes this job a perfect fit. Youre a skilled tradesperson with expertise in HVAC, plumbing and electrical trades. Youve been told you have a great work ethic, and you take incredib Maintenance Technician, Technic ...
-
expression of interest
3 weeks ago
J. Patrick & Associates, Inc. Washington, United StatesEXPRESSION OF INTEREST - AV TECHNICIAN / INSTALLER - WASHINGTON, DC Looking for your next career move in AV, but not sure where to start? Who we are J. Patrick & Associates focuses on recruiting for AV technical, sales and management talent. We have AV, Installer, Technician, Aud ...
-
Maintenance Manager
3 weeks ago
Urban Investment Partners Washington, United StatesPosition: Maintenance Manager Reports to: Community Manager The UIP Companies, Inc. (UIP), is currently sourcing for a Maintenance Manager, serving properties in Washington, DC, responsible for overseeing the maintenance function, managing the Mainte Maintenance Manager, Maintena ...
-
Pharmacy Manager
2 weeks ago
CVS Pharmacy, Inc. Washington, United States Full timeAs Pharmacy Manager, you have one of the most significant roles in our company - delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, compri Pharmacy Manager, Manager, Ph ...
-
Research Data Coordinator 1
3 weeks ago
Georgetown University Washington, United StatesGeorgetowns Clinical Research Management Office (CRMO) provides administrative, nursing, and data management support for cancer treatment clinical trials conducted by Lombardi Investigators. This includes all regulatory documents, IRB submissions, b Clinical Research, Cancer, Med ...
-
Lead Event Technician, Audio Visual, Conrad
1 week ago
Encore - PSAV Presentation Services Washington, United StatesThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Oper Technician, Operations Manage ...
-
Records Technician
2 weeks ago
Executive Personnel Inc Washington, United StatesThe Records technician position works and directlyreports to the acting Project Managers.Duties and responsibilities include:collecting, staging, sorting, batching, alphabetizing/arranging, packing, andindexing files by records series. Records technicians will assist and provide ...
-
Medical Laboratory Technician-Full Time
1 week ago
Kaiser Permanente Washington, United States Full time$10,000 SIGN ON BONUS · Job Summary: · Performs laboratory tests of moderate and high complexity and prepares records of test results. Maintains instruments, equipment, and supplies. · Essential Responsibilities: · Prepares and calibrates test instruments and equipment to assure ...
-
Client Services Coordinator/Dispatcher
1 week ago
Donohoe Companies Inc., The Washington, United StatesOverview: · Complete Building Services (CBS) is a company that is passionate about the operation and maintenance of buildings/facilities in the commercial and government sectors. · CBS has been an established facilities management company since 1963, and currently employs over ...
IT Asset Management Technician - Washington, DC, United States - 22nd Century Technologies, Inc.
Description
Duration: Full Time
Overview:
Duties:
REQUIRED SKILLS:
REQUIRED CERTIFICATIONS:
A combination of the below certifications or a higher education degree in IT-related fields is required.
CLEARANCE REQUIREMENTS:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
IT Asset Management Technician
