Customer Account Manager - Oconomowoc
3 weeks ago
About The Opportunity Responsible for providing excellent customer service and sales support to assigned customer accounts geographic territories and assigned sales personnel Daily communication with customers and associated sales personnel on order management topics Management of customer orders from receipt of customer order to receipt of product at the
customer Activities include contract review order entry order edit order maintenance order status communication order expedite requests and complaint processing Provide direct line and ACD line support for all incoming service related phone calls Demonstrate an understanding of ORBIS products and product application Support the execution and continuous improvement of the quality policy Resolve any issues that arise including identifying root cause determining options negotiating with the plant and customer Navigate between multiple systems including SAP SharePoint Salesforce Teams Support sales personnel with quoting purchase or changes CUSTOMER INQUIRIES as needed Other duties as assigned Performance Measures Outcomes OR BIS AND FUNCTIONAL STRATEGIC OBJECTIVES Education Certification Level Required High School Diploma Level Desired Bachelor s Degree Description Relevant work experience may be considered in lieu Menasha Corporation Employees please log-in to your Workday account apply positions About Us AND OUR Exciting Future Menasha Corporation is all about possibilities Our two businesses Menasha Packaging AND ORBIS Corporation are leaders their industries providing corrugated plastic packaging products related services major global companies Our employees make difference proving great ideas collaboration quality turn possibilities success Working Menasha Corporation means your insights provide cutting-edge solutions our customers If you like make things happen passionate what do going want be Join us become part power behind possible.
Job description
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