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    Shift Leaders - Raleigh, United States - Dunkin'

    Dunkin'
    Dunkin' Raleigh, United States

    2 weeks ago

    Default job background
    Description

    Benefits:

    • Flexible scheduling to meet your needs
    • Paid on the job training provided
    • Growth potential - we promote from within
    • Free meals and employee discounts
    • Medical benefits and 401k with employer match
    • Employee referral program up to $100 cash

    Summary:
    Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute

    operational Brand standards and deliver a great and friendly guest experience. They set goals,

    provide job assignments, and motivate others, celebrating successes and providing timely feedback.

    Responsibilities Include

    Team Environment

    Support a respectful team environment

    Communicate shift priorities, goals and results with team members

    Support the training of crew members as requested

    Provide coaching and feedback to crew members

    Operational Excellence

    Create and maintain a guest first culture in the restaurant

    Resolve guest issues

    Ensure Brand standards, recipes, and systems are executed

    Maintain a safe, secure, and healthy work environment by following and enforcing safety, food

    safety and sanitation guidelines; comply with local and state laws

    Profitability

    Drive sales goals and results

    Execute restaurant standards and marketing initiatives

    Manage cash over/short during shift

    Ensure all products are prepared according to Brand standards

    Skills/Qualifications

    Fluent in English

    Restaurant, retail, or supervisory experience

    Math and writing skills

    Basic computer skills

    At least 18 years of age (where applicable)

    High School diploma or equivalent, preferred

    Competencies

    Guest Focus

    Understands and exceeds guest expectations, needs and requirements

    Develops and maintains guest relationships

    Displays a sense of urgency with guests

    Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

    Resolves guest concerns by following Brand recommended guest recovery process

    Passion for Results

    Sets and maintains high standards for self and others, acts as a role model

    Consistently meets or exceeds goals

    Contributes to the overall team performance; understands how his/her role relates to others

    Problem Solving and Decision Making

    Identifies and resolves issues and problems

    Uses information at hand to make decisions and solve problems; includes others when necessary

    Interpersonal Relationships & Influence

    Develops and maintains relationships with team

    Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

    You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

    Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

    2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
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