Field Service Planner - W Main St Boonton, USA, United States
2 days ago
Job description
Location: United States (Remote)
Eligibility: Only open to candidates who currently reside within the United States and are authorized to work here without employer sponsorship
Department: Operations
Reports to: US Operations Manager
About the Role
Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics, cameras and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail.
What You'll Do
Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States.
Manage resource allocation to ensure optimal utilization and efficient project execution.
Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services.
Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise.
Administer completion documentation and manage related processes efficiently.
Handle invoicing and purchase order creation in accordance with company procedures.
Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns.
Communicate effectively with field service technicians to provide clear instructions, relay customer requirements, and confirm the completion of service tasks.
Maintain accurate records of service activities, including scheduling details, installer availability and customer communication(s).
Collaborate with internal teams, including customer support, sales, warehousing and technical departments, to ensure seamless coordination of field service activities.
Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction.
Qualifications/Experience
Minimum 2+ years working as a service scheduler with a background in Salesforce.
Fleet Industry knowledge with telematics experience is a big plus
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines effectively.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
Proficiency in scheduling software or tools, as well as Microsoft Office applications.
Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
***Competitive compensation, 401K, health and dental benefits
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