Assistant Manager - Salem, United States - Finswash

Description

** Assistant Manager - FINS Car Wash by AAA - Winston Salem**

**Job Category****:** Fins Car Wash **Requisition Number****:** ASSIS03608 Showing 1 location **Job Details**

**Description**

**$16/hr - $20/hr**

We serve our members by making their satisfaction our highest priority. We do whats right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

We offer a competitive Total Compensation package

+ We know compensation goes way beyond bring home pay. AAA offers competitive pay and for eligible employees, best in class benefits. . . excellent medical coverage, dental, vision, 401k with matching contributions, PTO, paid holidays, and tuition reimbursement.

We are committed to work-life balance. We help others

+ As a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits

We are focused on growth

+ We are 13 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth

**WHAT YOULL DO**

The Assistant Manager provides daily operational support at our FINS Car Wash Locations. Primary responsibilities for this positions include Human Resource functions such as interviewing, hiring, onboarding and training all new hires, creating and maintaining schedules for Shift Managers and Car Wash Team Members, ordering of supplies for both the office and car wash facility and creating and submitting management reports to the General Management and other duties assigned as necessary.

**ESSENTIAL FUNCTIONS**

People

+ Assist in leading the facility based team

+ Acquire build and maintain a team of high-energy, customer focused team members

+ Onboard make sure each team member knows their role and is equipped to deliver a great customer experience

+ Develop set clear objectives and manage performance, remove obstacles and support the team in achieving results

+ Retain foster a team environment that recognizes and rewards great performance

Process

+ Assist General Manager in overseeing all site daily operations

+ Financial maintain profitable performance to include site revenue and expense management

+ Efficiency continually assess site process controls

+ Operations manage work scheduling and facilities maintenance across multiple shifts

+ Safety- ensure a safe environment for both team members and customers

Product

+ Ensure an exceptional customer experience

+ Satisfaction manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction

+ Dispute resolution oversee the resolution process and serve as an escalation point for all site disputes

**CRITICAL SUCCESS FACTORS**

Required qualifications

+ High school degree or equivalent required

+ A results focused leader with **1+ years management experience in a customer focused environment**

+ Demonstrated ability to build and maintain a high performing team

+ Mechanical aptitude required to maintain daily operations

+ Flexibility to manage a seven day per week operation with exposure to the elements - **Open Availability for work scheduling that will often include a combination of Weekdays, Weekends, Opening & Closing Shifts**.

+ Demonstrated commitment to help others customers, team members, community

Preferred Qualifications

+ **Experience in car wash operations is highly desired**

Desired skills

+ Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs

+ Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're

+ Drive for results has a bias for taking action; works with a sense of urgency to find solutions to problems

+ Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers

**COMPETENCIES**

Member Focused

+ Dedicated to meeting the expectations and requirements of Members/customers

+ Establishes and maintains effective relationships with Members/customers and gains their trust and respect

+ Is committed to customer service and acts with Members/customers in mind.

Drive for Results

+ Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.

+ Takes ownership and fosters an environment of personal accountability. See it, Own it, Solve it, Do it.

+ Practices effective listening and practical negotiating. Seeks to understand before being understood.

Collaborative

+ Works well with individuals and groups to achieve common goals.

+ Resolves conflict. Able to find common ground and facilitate cooperation.

+ Influencing

+ Builds strong relationships and influences results outside functional areas of responsibility.

Project Management

+ Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements

**FUNCTIONAL CAREER PATH**

Assistant Manager > General Manager > Regional Manager

**PHYSICAL DEMANDS**

This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.

Ability to work outdoors while exposed to the weather elements. Ex - heat in summer, cold in winter.

Finger and hand dexterity is required for frequent and continuous operation of all site equipment.

Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

Ability to process, express and exchange information orally, in writing, presentations and through online applications.

Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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