Contact Center Specialist - Oswego, NY
1 day ago
Job description
Full-time
Description
Join a team that values your expertise and your community. At Pathfinder Bank, you're not just an employee. You're a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.
We offer:
- Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off
- A commitment to career growth and internal mobility
- A community-focused culture with paid volunteer opportunities
- A supportive team that truly values your contributions
Summary/Objectives
The Contact Center Specialist provides back-office support and serves as the first point of contact for customers through a multi-line phone system. This position assists customers with account inquiries, online banking support, and basic transactional needs while ensuring accuracy, professionalism, and adherence to Bank policies and procedures.
Essential Functions
- Answer incoming telephone calls in a professional and timely manner.
- Respond to customer account inquiries and explain fees as needed.
- Assist customers with front-line loan questions, including balance and payoff information.
- Release debit card limits and perform account unblocks as needed.
- Support customers with online banking needs, including password resets and enrollment.
- Monitor the general delivery mailbox and forward messages as appropriate.
- Perform basic transactions, including transfers and payments.
- Process checks and money orders, including sorting and balancing items received from branches and departments, inputting transactions into the Text Port system, maintaining log sheets, and retaining required documentation.
Competencies
- Customer Service Expertise
- Business Fundamentals
- Computer Skills
- Professionalism
- Working with Tools and Technology
Supervisory Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets.
Requirements
- High school diploma or equivalent
- Intermediate computer proficiency
- Excellent customer service skills
- Ability to work collaboratively as part of a team
- Ability to multitask and prioritize workload
- Strong written and verbal communication skills
Preferred Qualifications
- Previous banking experience
- Knowledge of Bank computer programs, regulations, and products
Salary Description
$ $21.00 Hourly
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