- Reviews all information the borrower has provided in connection with a loss mitigation application for submission to underwriting including, but not limited to, income and credit, in addition to entry into the application system.
- Consistently meets quality control and data integrity standards utilizing required systems.
- Empowered to make decisions within his or her level of authority for determining when a complete package, missing documents, or post-approval stipulations have been received.
- o Collection of sensitive borrower income documentation for application entry to include, but not limited to, tax returns and paycheck stubs.
- o Customer assistance, which may or may not pertain to hardship assistance
- Ability to work independently and without direct supervision
- Ability to work in contact center environment, to include wearing a headset
- Education and/or
- College graduate preferred or equivalent experience in related field.
- 1-2 years of experience in banking, consumer lending operations, or customer service.
- Helpful to have default servicing, collections, loss mitigation experience with understanding of modifications, FDCPA, UDAAP, FFIEC regulatory guidance.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Tuition reimbursement
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Default Service Specialist Senior - Knoxville, TN, United States - First Horizon Bank
Description
If hired, you are eligible for $1,500 signing bonus. $At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The Single Point of Contact (SPOC) Default Servicing Specialist role is responsible for providing delinquent or imminent default real estate borrowers with a direct point of contact that will assist them through the loss mitigation servicing process when considering home retention or non-retention options.
In addition, customers in default or imminent danger of default (not limited to real estate products), contact SPOC for assistance in assessing, resolving and executing appropriate workout solutions.
Cross-collaborates with inter-department teams and other business lines, exhibiting outstanding customer service, communication skills, researching, resolving issues, and maintaining a sense of urgency to keep customer requests within regulations.
o Actions the borrower must take to be evaluated for loss mitigation options, including requirements to submit a complete loss mitigation application.
o Applicable loss mitigation deadlines for returning documentation required to decision a borrower's mortgage loan application for a workout/modification program.
o The status of any loss mitigation application that the borrower has submitted.o Assist borrower with making payments (negotiates/facilitates sense of urgency) when monies are owed, up to and including asking for delinquent payments, taking check by phone payments, and setting up payment arrangements (including follow-up on loan repayment agreements).
o Assistance/guidance to borrowers with the completion of any/all documents in the workout package, when applicable.o Providing a current status of where we are in the process (modification, short/long term assistance)
o Making payments by taking check by phone payments
Knowledge of consumer banking, mortgage loans, credit bureaus, real estate, and income calculations
Work Experience Requirements:
8:30 AM – 5 PM Monday through Friday. Hybrid (combination of on-site and remote)
About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States.
Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S.
Bank.Medical with wellness incentives, dental, and vision
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Default Service Specialist Senior professionals in Knoxville
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