IT Analyst I - Arlington, TX
1 month ago
Job summary
We are seeking an IT Analyst I to provide beginner to intermediate frontline technology support for client requests and incidents through chat phone calls or walk-up client interactions Handles Tier 1 client support that is support for process-driven and documented known issues Technical issues will vary but include account access email network connectivity software academic technology computing endpoint devices printers or other technology peripherals- Provide technical instructions to non-technical audience Collaborate with other members of the IT team especially Service Desk staff but also other frontline IT Support teams to resolve common tickets/issues Ensure prompt resolution of client issues maintain high levels of customer satisfaction Escalate issues internally as needed monitor progress through resolution Analyzes identiies repairs restores services for various common accounts email network connectivity software academic technology endpoint device peripheral issues Resolve common reoccurring issuues assist clients in finding right pre-existing training material for their questions Record client requests incidents in approved ticketing system following expected use of templates documentation requirements Notify supervisor on need updates knowledge articles technical documents when work impacted Provide IT event support Setup management labs Provide academic software support students faculty staff Help mentor monitor student employee work Performs duties assigned
Qualifications
- High school diploma/GED Experience providing customer service front-facing role hands-on remote computing experience Willingness ability obtain job-related certifications required e.g Dell Apple Comptia A Microsoft Certified Associate Associates Degree related field One year hands-on computing work experience supporting endpoints Prior experience providing customer service front facing technical environment Prior experience supporting students faculty higher education setting Customer Service Strong interpersonal communication skills approach Ability remain calm courteous assisting clients technical issuues inquiries Adaptability Willingness learn new technologies adapt evolving environments Teamwork Proven collaborate colleagues contribute positively team goals Initiative Work independently minimal supervision Act ownership accountability prioritize tasks effectively little guidance Take responsibility ensuring clients needs business requirements Other Requirements Lifting moving pounds driving UTA vehicles On-site position covering all UTA Arlington Campus locations Workplace Eligibility Conditions May standard office conditions Weather Repetitive keyboard workstation Stairs ladders Benefits Eligible Yes Benefits UTA Comprehensive package employees total worth compensation tool calculates health insurance retirement plans paid time off Access link understand full value benefits please click following link CBC Requirement Criminal background check applicant final consideration employment criminal background check Section Business Commerce Code If hired continue employed position have access critical infrastructure must security integrity infrastructure set forth Texas Executive Order GA By assuming this position em if you have access critical infrastructure authorize University conduct routine background checks EEO Statement Policy The University Texas Arlington UTARise100initiative recruit tenure-system facultystrengthen research enterprise leadership key areas Learn more
Job description
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- High school diploma/GED Experience providing customer service front-facing role hands-on remote computing experience Willingness ability obtain job-related certifications required e.g Dell Apple Comptia A Microsoft Certified Associate Associates Degree related field One year hands-on computing work experience supporting endpoints Prior experience providing customer service front facing technical environment Prior experience supporting students faculty higher education setting Customer Service Strong interpersonal communication skills approach Ability remain calm courteous assisting clients technical issuues inquiries Adaptability Willingness learn new technologies adapt evolving environments Teamwork Proven collaborate colleagues contribute positively team goals Initiative Work independently minimal supervision Act ownership accountability prioritize tasks effectively little guidance Take responsibility ensuring clients needs business requirements Other Requirements Lifting moving pounds driving UTA vehicles On-site position covering all UTA Arlington Campus locations Workplace Eligibility Conditions May standard office conditions Weather Repetitive keyboard workstation Stairs ladders Benefits Eligible Yes Benefits UTA Comprehensive package employees total worth compensation tool calculates health insurance retirement plans paid time off Access link understand full value benefits please click following link CBC Requirement Criminal background check applicant final consideration employment criminal background check Section Business Commerce Code If hired continue employed position have access critical infrastructure must security integrity infrastructure set forth Texas Executive Order GA By assuming this position em if you have access critical infrastructure authorize University conduct routine background checks EEO Statement Policy The University Texas Arlington UTARise100initiative recruit tenure-system facultystrengthen research enterprise leadership key areas Learn more
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