- Assist customers with banking transactions, identify and service customer needs and resolve issues.
- Identify, expand and deepen customer relationships.
- Ensure new accounts are properly processed and cross-sell opportunities are identified and pursued.
- Refer customers to the appropriate line of business to meet their financial needs.
- Provide exceptional customer service by efficiently and accurately processing customer transactions.
- Observe, coach and develop bankers in support of reaching performance objectives.
- Collaborate with the bank manager and teller supervisor on scheduling, hiring decisions, performance and monthly audits.
- Monitor and train bankers on operating procedures, regulatory compliance and standard operating procedures.
- Proactive aisle prospecting at in-store locations.
- High School or equivalent combination of education and experience. Required
- 2-4 years Demonstrated leadership and sales experience. Required
- Other Banker Certification within 6 months. Required
- Retirement savings including both 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
- Competitive salaries with professional development and advancement opportunities.
- Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
- Personal banking, loan, investmentand insurance benefits.
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Assistant Bank Manager - Whitefish Bay, United States - Associated Banc-Corp
Description
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
We invite you to view the opportunity below.Perform the duties of a Relationship Banker and directly manage 1-5 bankers assigned to the branch. Serve as second in command when the Bank or Market Manager is out of the branch. Work collaboratively with the Teller Supervisor and bankers to ensure established sales, service, operational and financial goals are met or exceeded. Direct the day-to-day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households. Establish a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursues 100% of each customer's business. Provide awareness and demonstration of all customer channels including digital channel capabilities. Advocate to colleagues and clients to influence digital adoption. Lead by example in goal attainment. A thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions is required. Conduct observations and provide feedback and coaching to bankers. Conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Branch or Market Manager. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branches and customers.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
This person will also:
Review the qualifications listed below:
Education
Experience
Licenses and Certifications
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.
Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please you need an accommodation at any time during the interview process.
Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank isPay Transparencycompliant.
