- Projects a positive image at all times
- Greets all guests and Team Members
- Recruits hotel staff, screens applicants and conducts auditions for employment
- Actively coaches, mentors and develops team members
- Monitors departmental service levels ensuring that standards are met
- Manages departmental expenses ensuring budgetary margins are maintained
- Actively utilizes and trains team members in the use of multiple Software Applications used in Casino Operations
- Acts as "Manager on duty" representing the hotel in resolving guest conflicts
- Keeps staff informed of all pertinent information
- Liaise with other departments as operational issues arise
- Conducts inventory at the close of each period
- Formulates pricing policies for merchandise, according to profitability requirements
- Estimates consumer demand and determine types and amounts of goods to be sold
- Examines merchandise to ensure that it is correctly priced and properly displayed
- Plans and coordinates sales promotions; Ensures that team members are actively selling products
- Ensures that transactions are properly recorded
- Creates work schedules; Administers payroll
- Monitors retail space to ensure it is clean, in order and well maintained
- Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)- High School diploma or GED– required
- Bachelor's Degree in Related Field AND two (2) years Retail/Buyer Supervisory experience– required
- OR Four (4) years' experience in a Retail/Buyer Management position– required
- OR Three (3) years' experience in a Retail/Buyer or Hotel Supervisory position with Wind Creek Hospitality– required
- Must have working knowledge of Microsoft applications– Word, Excel, and Outlook (a skills test will be administered, and candidate must score at least 70%)- required
- Must be able to type 20 words per minute- required
- Must successfully pass job interview, including a guest service audition
- Must be able to lift and carry up to 50 lbs.
- Excellent writing and verbal communication skills required (skills test will be administered)
- Experience in customer relations or guest services
- Must be able to learn and work with various Software Applications (including Web-based applications)
- Must be able to stand and/or walk for entire shift
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment – phones, computers, etc.
- Must have a valid and current State Driver's License and an insurable driving record for purposes of driving company vehicles as required
- Must be in good physical condition and able to pass a physical fitness test if administered
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMESOn-line applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Source: Hospitality Online
- High School diploma or GED– required
Retail Operations Manager - Montgomery, United States - Wind Creek Casino & Hotel Montgomery
Description
Job Overview (All Shifts)
The Retail Manager is responsible for the overall coordination and execution of the property's Sundry & Gift shop – Essentials - ensuring that departmental goals and objectives are met with special emphasis on product selection and merchandising.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.