Sr Operations Manager - Commerce
2 days ago
Job description
Position OverviewWe are seeking a driven and experienced Senior Operations Manager to support site leadership at a high-volume distribution and fulfillment facility in Pendergrass, GA.
This role is responsible for overseeing daily operations, leading department managers, and ensuring safety, quality, productivity, and service goals are consistently achieved.
The Senior Operations Manager will serve as a key leader on site, driving operational excellence, developing talent, and supporting continuous improvement in a fast-paced, metrics-driven environment.
Location:
Commerce, GA
Schedule: 1st Shift
Key Responsibilities
Lead day-to-day operations across inbound, outbound, and inventory control functions
Drive a strong safety culture and ensure compliance with OSHA and company standards
Manage and develop Operations Managers, Supervisors, and frontline teams
Monitor KPIs and implement action plans to improve productivity, quality, and service levels
Partner with site leadership to execute strategic initiatives and operational goals
Support labor planning to align staffing with volume fluctuations and peak periods
Ensure adherence to customer SLAs and operational performance metrics
Lead continuous improvement efforts using Lean principles and best practices
Identify process gaps and implement solutions to improve efficiency and accuracy
Support facility startup, transition, or expansion initiatives as needed
Qualifications
High school diploma or GED required
Bachelor's degree in Supply Chain, Business, Logistics, or related field preferred — or equivalent leadership experience
7+ years of leadership experience in distribution, fulfillment, or 3PL operations
5+ years managing managers or multiple functional areas
Experience in high-volume, fast-paced operations
Strong analytical skills with experience using WMS, labor management systems, and KPI reporting
Demonstrated ability to lead large teams and drive performance improvements
Excellent communication, problem-solving, and organizational skills
Preferred Qualifications
Startup, site launch, or major operational transition experience
Experience in e-commerce fulfillment or retail distribution
Lean, Six Sigma, or continuous improvement certifications
Work Environment
Large-scale distribution facility
Fast-paced, metrics-driven environment
Requires frequent floor presence and ability to navigate warehouse operations
What We Offer
Competitive salary + performance bonus
Comprehensive benefits package (medical, dental, vision)
401(k) with company match
Paid time off and holidays
Career growth with a rapidly expanding logistics organization
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