Customer Service Lead-Pet Hospital of La Mesa - Amerivet Services LLC

Description

The Pet Hospital of La Mesa is a long-standing general practice for small animals with deep ties to the community.

Our goal is compassionate and quality pet care for every pet we see. We strive to make each pet and client feel like a part of our family. We are a 4-Doctor practice who prides itself on the services offered to our patients and clients. Our hospital is very established in the La Mesa area with multi-generational clients and patients.

There is nothing more rewarding than seeing a pet grow from a youngster to a senior and knowing you had a hand in that pet's care.

Isn't that why we are in this profession?

Our team is a fun, diverse group acting more like family than coworkers. Pets are our passion and we show it, loud and proud Are you wanting a team environment that is fast-paced, fun, and keeps you on your toes? You've found the place


Primary responsibilities include:
Leadership and Management

Directs CSRs in their performance of a variety of clerical and public-contact duties.
Delegates duties to each employee to ensure that daily tasks are accomplished.
Recognizes non-routine or unusual situations and refers them to the Practice Manager, along with recommended solutions.
Schedules and disciplines all employees fairly and impartially.
Assists the Practice Manager in developing programs to improve the morale of the receptionist staff.
Shows appreciation of the CSR staff and communicates how important they are to business operations. Mediates interpersonal problems with the CSR staff.
Meets regularly with the Practice Manager to discuss CSR staff performance issues.

Oversees the screening and assembly of veterinary records and files for active use, storage, or disposal in accordance with established records- control schedules.

Directs on-the-job training to develop CSR' skills.
Prepares employee appraisals. Advises employees of performance requirements and their progress in meeting those requirements. Recommends corrective measures to improve performance.

Explains the nature of and basis for hospital personnel policies and procedures to the CSR staff and clients as necessary.

Serves as liaison between staff and management.
Coordinates hiring of new CSRs with Practice Manager.
Schedules receptionists' work time to adequately cover clients' and patients' needs.
Monitors reception staff hours and obtains overtime approval from Practice Manager.
Assists with emergency scheduling as needed.

Makes informal recommendations to the Practice Manager concerning personnel matters, such as staffing needs, advancement, re-assignment, work hours, and other status changes affecting the receptionists.

Pays prompt attention to requests for meetings, repairs, and supplies.
Accounting

Performs and oversees the posting of daily transactions and hospital invoices, including mailing statements.
Assists Practice Manager to collect on past-due accounts.

Assists the Office Manager in making bank deposits, watching daily increases in accounts receivable, and performing other duties as assigned.

Check us out:


At AmeriVet, your well-being, your loved ones, and your future are our top priorities.

This commitment is reflected in the comprehensive range of benefits we offer, including:

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community.

Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

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