Sr. Representative, Admin Servicing - Kennesaw, United States - CarMax

Description

Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning, and we're committed to being there for our customers throughout every step and milestone of vehicle ownership.

What you'll do

• Review, research and make decisions on how to proceed in difficult customer situations leveraging company guidelines, policy, customer account information and external sources of information.
• Maintain professional and productive relationships with stores, vendors, customers and 3rd parties to facilitate fair and effective resolution for all parties involved
• Make sound financial decisions on customer situations based on all information available including cost/value analysis and impact to the customer and business
• Prepare reporting to evaluate departmental performance of key metrics and overall effectiveness of processes
• Perform all of the above timely and accurately in compliance with federal, state, and company guidelines

Equip and empower our customers, with compassion and integrity

Behind every successful theatrical production, there is an extensive behind-the-scenes operation that makes sure things go smoothly - even after the curtains close. At CarMax Auto Finance, the Fulfillment Center is part of that backstage crew. Sr. Representatives within the Fulfillment Center are the subject matter experts who solve complex account issues, make independent decisions, and do so within agreed upon service levels. This role caters to those who thrive when given the chance to analyze and solve issues, and doing so independently in a fast-paced, team-based environment.

Qualifications and requirements

• High school diploma or GED
• 6 months – 1-year related experience
• Ability to analyze account histories, identify root causes, and bring issues to closure
• Solid demonstrated decision-making ability
• Strong communication, attention to detail, and computer proficiency

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.