- Able to pass background checks as it pertains to the position
- Knowledge of the Microsoft Office suite
- Incredible attention to detail
- Excellent interpersonal and communication skills
- Good time-management skills
- Competitive Pay
- Medical Insurance - Recognized in the Top 10% in the Nation within our industry Deductibles as low as $250
- Dental Insurance
- Vision insurance
- Additional insurances; Short-Term Disability, Life Insurance, accident, legal, and more
- PTO
- Paid Holidays
- 401K with company match
- EAP - Employee Assistance Program (available immediately to you and your dependents)
- Career Advancement/Development Opportunities
- Van Andel suite ticket drawings
Customer Service Representative - Grandville, United States - CareLinc Medical Equipment & Supply Co LLC
1 month ago
Description
Job Type
Full-time
Description
Who We Are:
CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our ability. We operate with the sole intent of providing the highest care services that improve and enhance the daily living for our patients
What will you be doing:
The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.
- Evaluate customer medical records, treatment plans, and prescriptions to determine the required durable medical equipment (DME) and associated services.
- Research and analyze insurance coverage policies, including deductibles, copayments, and limitations, to estimate customer out-of-pocket expenses accurately.
- Collaborate with healthcare providers, including physicians, nurses, and therapists, to gather relevant information and ensure comprehensive cost estimations.
- Utilize healthcare billing and coding systems to collect and input data to identify and quantify medical procedures, equipment, and services for cost estimation purposes.
- Stay updated on changes in healthcare regulations, insurance policies, and reimbursement rates to adjust cost estimation methodologies accordingly.
- Communicate effectively with customers and their families to explain cost estimates, insurance coverage details, and financial assistance options in a clear and empathetic manner.
- Provide guidance and support to customers in navigating the healthcare financial process, including assistance with insurance claims, prior authorizations, and financial assistance applications.
- Collaborate with insurance companies, medical billing departments, and other relevant stakeholders to resolve billing discrepancies and ensure accurate cost estimations.
- Maintain confidentiality and adhere to HIPAA regulations when handling customer information and medical records.
- Participate in continuous quality improvement initiatives to enhance the accuracy and efficiency of cost estimation processes. - Other duties as assigned.
What is required: