No more applications are being accepted for this job
- MUST be able to start 5/13
- 1+ year of Customer service experience
- Experience with phone AND email responses to customers calling/writing in
- GOOD phone presence and written skills
- MUST be located in greater Orlando area
- Interact with guests to handle recovery over the phone
- Respond to guests with oral and written support
- Assess guest situations, probe for information and determine effective resolution
- Compose written responses to guests that support company policy and principles in a positive manner
- Proactively contact guests by telephone and/or email as needed for clarity and to investigate issues
- Ensure accurate completion of all administrative responsibilities and consistency of documentation in guest response database for tracking purposes
- Provide insight to improve the guest experience by monitoring and evaluating contact trends
- Interact with Operations team to recover guests successfully
Guest Relations Specialist - Orlando, United States - Insight Global
Description
Location: FULLY REMOTE - but MUST sit in Greater Orlando area
Duration: Contract (poss to extend or convert)
Schedule: Flexible
Must Haves:
Day to Day:
One of our clients in the Hospitality space is looking for a few Guest Relations Specialists to join their team. This position is fully remote, but candidates must be local to the greater Orlando area to be able to come on site to get equipment. The Guest Relations Specialist will assess the nature, complexity, and severity of the communication and determines the appropriate response for each situation, seeing the concern through to resolution. The Specialist aims to restore guest trust.