Order Administrator - Enfield
1 month ago

Job summary
Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories,
services and logistic requirements. Ensure order fulfilment by all channels.
- Provide order support delivery status estimated ship dates and stock levels when applicable etc.
- Navigate and update customer account information for online accounts using our back-office systems
- Process order-related complaints ensuring customers are satisfied documenting appropriately by entering the CRM system
- Distinguish fraudulent orders from valid requests to maintain accuracy sold-to ship-to identify discrepancies pricing quotation
Job description
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