Network Operations Center Analyst - Louisville, United States - Insight Global

Insight Global Louisville, United States

2 weeks ago

Accounting / Finance

Description

Insight Global is seeking an Entry Level NOC Analyst for a growing team located in Louisville, KY (Hurstbourne area). This person would be responsible for supporting Enterprise level, mobile carrier companies to prevent network outages or unplanned technical difficulties with clients. This person will be working on a team of approximately 5 local members and will be taking inbound phone calls from customers and internal employees, then providing triage services when required to further escalate the ticket. They will be the first line of defense with support, and must create tickets within Remedy for all incidents that occur and documenting them within the company's documentations system. It would be extremely beneficial if this individual has worked in a NOC before, has a technical understanding of network outages, LAN/WAN networking and has troubleshooting experience. They also need excellent customer service skills as they will be communicating with clients to further investigate incidents. There will be a 2 weeklong training that is held onsite which will consist of labs and interactive modules.

We currently have two openings available as we expand the team. Here are the two shifts available:

1st Shift: Wednesday - Saturday, 7:00AM to 5:30PM (4 day work week, 10 hour shifts)

3rd Shift: Wednesday - Saturday, 11:00PM to 9:30AM (4 day work week, 10 hour shifts)

Desired Skills & Experience:

Professional or schooling experience with Network troubleshooting (mostly on layer 1 and layer 2 within the network infrastructure)

Experience/understanding of major networking hardware such as Cisco, Juniper, Alcatel equipment, or similar

Upbeat personality and growth mindset, someone looking to advance their career within networking & security operations long-term

If you are a self-motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply for this Analyst position. Please submit your resume detailing your relevant experience. From there we can schedule an introductory phone call to go over the details and see if this aligns with your career path

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