Maintenance Renewal Specialist - San Ramon
2 weeks ago

Job summary
The Maintenance Renewal Specialist (MRS) is responsible for assisting Client Operations Specialist(COSs) and Client Directors (CDs) in requesting and pricing maintenance renewals across all technologies.Responsibilities
- Manage transaction lifecycle from quote to cash – identify account requests and coordinate/ manage internal support team resources to ensure customer satisfaction
- Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
- Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers
- Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
Job description
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