Claims Account Manager, Captives - Boston - AXA XL Ltd

Description

Join to apply for the Claims Account Manager, Captives role at AXA XL

Claims Account Manager - Captives

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What Youll Be Doing

• Representing AXA XL externally with brokers, captive intermediaries and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers, captive intermediaries and prospective customers.
• Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new members, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program.
• Holding captive member stewardship meetings to address performance of the program and opportunities for improvement, in participation with the clients third-party claims administrator.
• Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting.
• Conducting meetings with client members as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.

What You Will Bring

• Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier with Group Captives.
• Robust organizational abilities to track multiple projects and tasks.
• Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Workers Compensation, Auto and General Liability.
• Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis.
• Education: A Bachelors Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required.
• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
• Travel is anticipated up to 25-30% of the time.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid?sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data?driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

What we Offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family?friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Total Rewards

AXA XLs Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. Were committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever?changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023?26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far?reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal?led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.

U.S. Base Salary

The U.S. base salary range for this position is $130,000 to $227,500 USD. Actual pay will be determined based upon the individuals skills, experience and location. We strive for market alignment and internal equity with our colleagues pay.

Benefits Offering

We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XLs benefits offerings, please visit US Benefits at a Glance 2025.

#J-18808-Ljbffr