Customer Relations Representative - Colorado Springs
1 week ago
Job summary
This customer relations representative position involves processing customer orders via telephone, fax, email or EDI. Also provide accurate pricing research address discrepancies suggest alternative product options up sell cross sell ensure products delivered meet customers expectations monitor track orders apprise customers backorders delivery exceptions educate customers on company services policies project professional courteous sincere image reduce repeat customer contact by providing proactive service follow up through maintain archive related paperwork document actions immediately refer product injury claims allegations risk management regulatory affairs monitor prevent violations FDA regulatory guidelines forward complete accurate documents register regulated products communicate sales representatives place monitoring answering questions resolving issues apprising potential problems sales leads territories facilitate distribution center managers amend shipping order document interaction appropriate places resolve internal external queries process performance improvement recommendations actively increase product knowledge decrease support other departments handle assigned special projects assist management perform duties tasks required team goals promote team environment cooperation communication adhere all company policies procedures incorporate sound safety practices day environment.
Job description
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