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- Responsible for branch opening and closing duties adhering to corporate policies and procedures.
- Offered and sold financial products, credit cards, CD's and loans, to consumer and business customers.
- Offered and sold new consumer and business accounts, checking and savings, to customers.
- Called customers on the lead list in order to maximize sales.
- Educated tellers on sales strategies in order to maximize sales.
- Resolved customer issues by being attentive to their needs.
- Exceeded monthly quotas for establishing new accounts.
- Responsible for inputting new customer account information into a CRM database.
- Provided telephonic assistance to internal Customer Care representatives at all levels with issues that the associate cannot answer without additional assistance.
- Researched claims in multiple systems Act as a liaison with internal/external departments to include Provider Relations, Claims, and Health Care Management Services by attending meetings to offer assistance and insight to resolve difficult and complex issues.
- Identified trends in call inquiries and help to determine root causes.
- Recommended improvement to internal processes and/or the need for education.
- Retrieved and interpreted the Explanation of Payment and negative balances reports.
- Identified, documented and escalated issues to the appropriate department for review and ensure resolution.
- Handled complex provider inquiries regarding fee schedules and high dollar claim discrepancies.
- Tracked and reviewed coaching opportunities with an appropriate supervisors.
- Learned and utilized advanced functions in E1 and SAP systems, specifically working with problematic dualchannel orders.
- Developed important contacts and relationships with distribution, product management, and planning.
- Involved in the training of new team members.
- Worked with a variety of reporting functions in E1 and SAP.
- Opened Order Reports, Held Order Reports, Credit Card Metric reports).
- Developed problem solving skills, including being responsible for escalated orders.
- Garnered the trust of the ION Torrent concierge team and supervisor to handle high priority ION Torrent orders.
- Worked on testing to assist in resolving credit card issues.
- Monitors Call Center schedules & assignments including call queues to ensure optimal service levels.
- Handles escalated calls, complaints, and questions from staff and customers.
- Responsible for reporting fraud rates and help to implement a strategy to reduce fraud and maximizing revenue.
- Performs fraud screening functions.
- Conducts order research and resolution on all escalated issues.
- Advocates needs of the team to management.
- Monitors and improves service levels and operational efficiency while enhancing the quality of service.
- Educated and empowered the customers to make better health decisions.
- Helped customers with varieties of questions regarding their copayment structure and plan design.
- Responded to Pharmacy/customer calls.
- Helped customers, Pharmacies, and doctor's office with cancelation, transfer, override, and refill of prescriptions.
- Performed duties to resolve prescription claims, billing and payments, reship, order lost in transit, and appeals for members.
- Obtained eligibility information using internal lead sources and perform updates.
- Maintained the highest quality during calls and follow the company's guidelines and HIPPA compliance rules.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with coworkers to create a team atmosphere.
- Worked with management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing followup calls for customers who reported product issues.
- Guided customers in selecting appropriate accommodations based on product knowledge.
- Trained new agents and created training manuals.
- Trained entire departments on new procedures and new software programs being utilized.
- Researched and applied company policies and procedures.
- Conducted telephone interviews and responded to customer inquiries.
- Assisted managerial staff with technical training on current operating systems, policies and procedures.
- Determined customer eligibility and verified company contracts in an effort to address customer's needs.
- Served as liaison between customer and various third parties.
- Resolved account disputes and diffused potentially volatile situations.
- Secured business and personal accounts through standard retention procedures.
Senior Customer Care Representative - Phoenix, United States - Qwikresume
Description
Senior Customer Care RepresentativeSenior Customer Care Representative Resume
Headline : Highly skilled Customer Care Representative with over 15 years of experience in the Home Building Industry. Relocating to the Fort Worth area, looking to bring both knowledge and skills to a quality home builder.
Skills : Sales, Customer Service.
Description :
5-7 Years
Level
Executive
Education
Certificate In Business
Junior/Senior Customer Care Representative Resume
Summary : Self Motivated hard working individual, Skilled Staff trainer and motivator, Strong interpersonal skills and positive work ethic, Strongly committed to team-building and staff development. Ability to grasp new ideas and integrate them into desired results.
Skills : Microsoft Office Suite, Customer Service, Computer.
Description :
10+ Years
Level
Senior
Education
Computer Science
Senior Customer Care Representative III Resume
Summary : To secure a Senior Customer Care Representative position that will provide valuable and rewarding work experience with the opportunity for future advancement within the organization.
Skills : SAP R2, SAP R3, SAP Implementation, SRM, ECC, ISM, ABAP, BAPI, MDM, Vendavo, BPC.
Description :
7-10 Years
Level
Management
Education
Equine Science
Senior Customer Care Representative II Resume
Headline : Over 15+ years working in customer service related fields. Excellent knowledge working directly with the customer and finding their needs to keep them satisfied and retaining their business.
Skills : Microsoft Word, Microsoft Excel.
Description :
5-7 Years
Level
Executive
Education
Liberal Arts
Senior Customer Care Representative I Resume
Headline : Self-motivated and creative individual capable of working well with others or independently. Possess strengths in customer service, multi tasking and adapt well to a fast paced and rapid changing work environment.
Skills : Microsoft Office, Excellent Verbal And Written Communication.
Description :
5-7 Years
Level
Executive
Education
Business Administration
Senior Customer Care Representative/Executive Resume
Summary : Extensive Customer Service background Strong negotiation skills, Laser Hair removal IPL/BBL and Ematrix Tattoo Removal, Oxygen Facial/ chemical peels, Specializing in Micro needling, Laser Safety Officer, Dermaplaning, CPR certified.
Skills : Data Entry, Windows Office, And Windows 7.
Description :
10+ Years
Level
Senior
Education
Certified Technician
Senior Customer Care Representative/Consultant Resume
Summary : Seeking a Senior Customer Care Representative position that will allow to perform the skills have obtained, and will offer advancement and additional career opportunities.
Skills : Microsoft Office, Management, Customer Service, Banking, Sales, Sales Support, Training.
Description :
7-10 Years
Level
Management
Education
Therapeutic Recreation
**Senior Customer Care Representative/Mana
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