Support Engineer - Azusa, United States - The Technology Depot

Description

Job Description

Are you a tech-savvy individual looking for a challenging and fulfilling career in the technology industry? Look no further The Technology Depot is seeking a highly skilled Support Engineer to join our dynamic and innovative team. As a Support Engineer, you will have the opportunity to work with cutting-edge technology and provide top-notch support services to our clients. This is an exciting opportunity for someone who is passionate about technology and enjoys problem-solving.

Key Responsibilities:

Provide technical assistance and support to clients via phone, email, and remote desktop services

Troubleshoot and resolve hardware, software, and network issues

Assist with installation, configuration, and maintenance of systems and applications

Collaborate with the development team to identify and address technical issues

Keep track of issue resolution progress and provide timely updates to clients

Document support activities and maintain accurate records of client interactions

Conduct regular system checks and maintenance to ensure optimal performance

Train clients on the use of new technologies and troubleshoot user errors

Stay up-to-date with the latest technology trends and advancements in order to provide the best support to clients

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

5 years of experience in technical support or a similar role

Strong knowledge of network infrastructure, hardware, and software systems

Excellent problem-solving skills and the ability to think outside the box

Exceptional communication and customer service skills

Time management and multitasking abilities

Experience with various operating systems, including Windows and MacOS

Familiarity with ticketing systems and remote support tools

Relevant certifications (e.g. CompTIA A , Network , Microsoft Certified Solutions Associate) are a plus

Salary: $43.000 to $58,000 yearly

Why Work at The Technology Depot?

At The Technology Depot, we value creativity, innovation, and collaboration. We believe in providing our employees with a supportive and inclusive work environment where they can thrive. As a Support Engineer, you will have the opportunity to work with a diverse team of experts and grow your skills in a fast-paced and dynamic industry. We also offer competitive salary and benefits packages, as well as opportunities for professional development and advancement.

Join our team and be a part of shaping the future of technology

If you are passionate about technology and have a strong desire to help clients solve complex technical issues, we want to hear from you. Please submit your application today and take the first step towards an exciting and rewarding career at The Technology Depot.