Facilities Services FSA - South Jordan, United States - WTW

Description

Major Accountabilities:

Facilities Support:

• Help maintain the overall cleanliness and order/organization of the office space

• Perform minor maintenance and repair tasks

• Maintain established vendor relationships to ensure a productive office environment

• Liaise with building management regarding common area services and maintenance

• Support maintenance of up-to-date floor plans and associated documentation

• Ensure office equipment is properly maintained

• Oversee kitchen amenities (i.e. restock of coffee)

• Support Corporate Real Estate activities as necessary

• Support health and safety initiatives

• Support business continuity and contingency planning

• Manage access card distribution and database

Secondary Support:

Reception

• Perform all duties related to the reception/switchboard including call and visitor handling.

• Meet, greet and announce visitors in a professional manner.

• Ensure visitors are identified in accordance with security procedures. Handle visitor office space requests as required

Conference/Meeting Room Setup and Catering:

• Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms

• Organize catered meals and provision of special equipment, as required

• Communicate and liaise regularly with colleagues booking conference rooms to verify requirements and expedite changes

• Develop and maintain strong relationships with caterers and local vendors

Print, Post and Purchasing Support:

• Manage post and courier services to ensure timely collection and delivery

• Oversee stationery supplies and stock levels. Place orders for stationery and general office supplies, and maintain proper records

• Assist with checking and coding of vendor invoices, as required, and monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager

• Printer equipment support

• Assist with production of client and training materials

The Requirements

• 1-2 years' experience in a professional office or call center environment providing general Facilities Services support

• Exceptional customer service skills

• Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person

• Professional demeanor and appearance

• Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency

• Reliable and punctual

• Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively

• A strong focus on detail and accuracy of work

• Strong time management skills

• Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate

• Basic knowledge of Microsoft Office suite and Outlook or Lotus Notes

• Knowledge of AV equipment and limited technology in a meeting environment

• Heaving lifting may be required

• May require additional time commitment outside of normal business hours

• High School diploma, certificate or official equivalent