Refund Specialist - Provo, United States - Utah Community Credit Union

Description

A specialist is required to maintain the GAP, warranty, and tax refund process for the foreseeable future.

The speciaist will be responsible for maintaining and tracking lists of all GAP and warranty products that are paid off, sold, or repossessed.

The specialist will track payments and communications regarding the refunds.

The specialist will also be required to work with other depaarmtents for the purpose of improving automation and efficiency; reporting on the refund process; and identifying other means to improve communication with dealers and our membership.

The specialist will also help with other collection department tasks as needed.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Maintains and tracks GAP, warranty, and tax refunds.

a. Receives reports of all paid off loans that still have potential GAP, warranty, or tax balances remaining.

b. Reviews list to identify the status of any GAP, warranty, or tax refunds that still need to be collected.

c.

Communicates with the repossession team of the collections department in identifying repossessed vehicles that require GAP, warranty, or tax refunds.

d. Archives any reporting for the purpose of acquiring data on the efficiency of refunds and processes.

e. Applies refunds to the proper member accounts; works with the Accounting Departments to accounts for all received refunds.

• Sends and archives communcation letters, texts, or calls for obtaning refunds on GAP and Warranty Products.

a.

Uses data to identify dealrs and members that require a notice sent about the refunds of GAP and warranty products.

b.

Attmepts communication via letters, texts, or phone for the purpose of informing dealers and members on the the refund of GAP and warranty products.

Repeats process with nonresponsive dealerships.

• Identifies processes, and assists other departments, in automating communication and improving efficiencies.

a.

Identifies areas where there are innefficiencies regarding the porcess of receiving refunds and communicating with dealers and members on refunds.

b. Works with other departments to make improvements in effieciency and in automating efforts where possible.

c. Attends and participates in meetings as required.

• Assist the collections department with additional tasks related to that department.

PERFORMANCE MEASUREMENTS

• Reports of GAP, warranty, and tax refunds will be closely monitored and reviewed.
• Appropriate GAP and Warranty refund actions will be instituted which are in accordance with established Credit Union policies and are legally compliant.
• All parties connected with Repossessed vehicle accounts are promptly sent communcation regarding refunds. Communiction with the repossession team is open and clear regarding these activities.
• Professional business relations exist with members. Members are properly assisted with their refund issues and their questions are courteously answered.
• Required reports and records are accurate and timely.
• Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
• Works a regular and predictable schedule.

QUALIFICATIONS
EDUCATION/


CERTIFICATION:
High school graduate or equivalent.


REQUIRED KNOWLEDGE:
Knowledge of GAP and warranty products preferred.

Understanding of Credit Union loan products and policies. Familiar with insurance product contracts.

Familiarity with deposit programs, account ownership, and casualty insurance.


EXPERIENCE REQUIRED:
6-12 months preferred

SKILLS/


ABILITIES:
Accuracy and thoroughness in work.

Excellent communication, telephone, and public relations skills.

Ability to work well independently.

Ability to work well in stressful situations.

Ability to operate related computer applications and other business equipment.


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.


REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.


AVERAGE VISUAL

ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.


PHYSICAL STRENGTH:
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)


WORKING CONDITIONS

NONE:
No hazardous or significantly unpleasant conditions (such as in a typical office).


MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:
Ability to deal with a variety of variables under only limited standardization.

Able to interpret various instructions.


MATHEMATICS ABILITY:

Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

LANGUAGE ABILITY:
Ability to speak and write English (or Braille).


INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.