Senior Stock Controller - Boston, United States - Moncler Spa

    Moncler Spa
    Moncler Spa Boston, United States

    1 month ago

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    Description

    POSITION OVERVIEW:

    The Senior Stock Controller (SSC) partners with Store operations, ales team and Management to oversee all back of house operational duties and ensures compliance with company procedure. The Senior Stock Controller strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The SSC coaches and guides the Stock and Sales teams, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

    RESPONSIBILITIES:

    • Ensure the Moncler Service standards are executed consistently

    • Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience

    • Supervise the back of house and sales floor, acting as CEM and manager on duty

    • Manage inventory, shipping and receiving procedures

    • Provides Customer Service to clients in regards to repairs and return of merchandise

    • Drives store performance through inventory level accuracy, ensuring the product is in the right place at the right time

    • Effectively coaches and ensures all store staff complies with all company policy and procedures (Inventory Maintenance, back-of-house Operations procedures, etc.)

    • Oversee delivery of incoming and outgoing shipments and direct staff for store inventories

    • Work with all Stock Associates to maintain accurate inventory levels at all times

    • Adheres to all Company Operational Policy and Procedures as established by the Retail Operations Manager

    • Additional responsibilities as assigned

    QUALIFICATIONS:

    • Minimum of 3-5 years Retail Operations experience

    • Prior experience in luxury retail preferred

    • Proven track record of successful inventory management, maintenance and availability reports

    • Experience in supervising other, providing feedback and coaching

    • Proficient computer knowledge (MS Word, Excel and Outlook)

    • College Degree preferred

    ELIGIBILITY REQUIREMENTS:

    • Must have authorization to work in the country of employment

    • Must be willing to work overtime with short notice

    • Must be 18 years or older

    DESIRED CHARACTERISITCS:

    • Results-driven and customer focused

    • Ability to communicate with co-workers and customers alike

    • Possess strong leadership qualities and can drive a team

    • Possess strong attention to detail and can work with numbers

    • Ability to read and analyze reports and perform fundamental calculations

    • Ability to move or handle merchandise and boxes throughout the store, generally weighing 0-40 pounds

    • Ability to operate and use all equipment necessary to run the store

    • Ability to work varied hours and days to ensure store is fully operational

    • Ability to stand and walk for majority of a 40-hour work week

    Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $24 per hour to $27 per hour.