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    IT Technician II - Fort Worth, United States - Intelligent Technical Solutions

    Intelligent Technical Solutions
    Intelligent Technical Solutions Fort Worth, United States

    3 weeks ago

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    Description
    Job Description

    Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

    Job Responsibilities

    This role is expected to be able to resolve the following technical issues with little or no assistance:
    • Workstation operating system issues of any kind.
    • Printer issues of any kind.
    • Standard business application (Office, etc.) issues of any kind.
    • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
    • Basic and intermediate server issues.
    • Basic and intermediate networking issues.
    Job Qualifications
    • Experience with Windows and Mac OS troubleshooting.
    • Minimum two years in Helpdesk support or a similar role.
    • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
    • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
    • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
    • Experience with Managed Service Providers (MSPs) is highly desirable.
    • Active IT Certifications are preferred.
    • Valid driver's license and access to a vehicle for client visits.
    Job KPI's
    • First-touch closed: Each ticket that is completed with only one time entry contributes to this number
    • Utilization: The percentage of time that you are on the clock and billing time to client tickets
    • CSAT: Scores filled out by clients using the rating system in tickets
    Compensation:

    Pay rates start at $29.62/hr up to $33.32/hr and vary by experience and location.
    • Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
    • (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
    Benefits:
    • Paid US Holiday
    • Paid Time Off
    • Comprehensive Health Plans
    • Life and Accident Insurance
    • Accident and Disability Coverage
    • Company-paid training and certification
    • Retirement Security
    • Health & Wellness Program
    • Salary Advancement
    You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

    Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

    Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
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