Deskside Support Manager - Washington - IntelliDyne, LLC

    IntelliDyne, LLC
    IntelliDyne, LLC Washington

    12 hours ago

    $55,000 - $90,000 (USD) per year *
    Description

    Deskside Support Manager

    As the primary customer service champion of the program, you will be responsible for designing effective quality assurance measures and ensuring compliance by the team. You will engage dissatisfied customers, diffuse escalated situations, and ensure compliance against contractual SLA targets.

    • Prioritize incident and service request tickets in alignment with client priorities.
    • Provide white-glove service to VIPs as needed.

    You will also manage the knowledge base and standard operating procedure library of the team, providing reporting on incident and service request resolution as well as project status as required by management and clients.


    About Us:

    Our Benefits:
    - Inclusive work environment
    - Competitive compensation package
    - Professional growth opportunities including trainings certifications professional memberships mentorships job shadowing,
    Medical dental vision 401(K) company match Flexible Paid Time Off Program 11 holidays paid parental leave military leave shutdown leave spot bonuses annual awards Wellness mental health benefits commuter benefits flexible options

    * This salary range is an estimation made by beBee
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