Barista - Orlando, Florida, United States - Orlando Health

Description

A barista is the main person behind the counter at the coffee shop who prepares espresso-based beverages and other various coffee drinks.

• Greets customers as they approach the barista bar while keeping a clean, sanitary environment.
• Provides great attention to the quality of the coffee as well as the presentation.
• Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are needed to produce the drink of choice for each customer.
• Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding situations to provide a unique coffee experience.
• Preparing food items/grab and go's sold in the coffee shop as ordered by customers.
• Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation procedures; and notifying the supervisor or manager of any necessary equipment repairs.
• Responsible for the efficient operation of the registers or other computerized order entry systems in the shop.
• Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards.
• Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members, and visitors.
• Interacting cooperatively and constructively, while communicating in an open, honest, gracious, and compassionate manner.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family & Medical Leave Act), and other federal, state, and local standards.
• Dresses and grooms according to the Orlando Health and department specific policy to ensure a professional appearance.
• Maintains compliance with all Orlando Health policies and procedures.

• Ability to read and recognize similarities and differences between words and between series of numbers.
• Ability to write simple correspondence.
• Ability to respond to common inquiries or complaintsfromcustomers.
• Effective oral communication skills
• Ability to build relationships