- Professionally answer incoming calls or chats from external customers in a friendly and compassionate way.
- Assist branch/department staff with customer questions.
- Answer on average calls per day on a wide variety of topics including:
- Bank account questions
- Basic debit card questions
- Personal online and mobile banking questions
- Route other calls in a manner appropriate with department procedure.
- Investigate customer inquiries and respond in a timely manner.
- Aptitude to make good decisions in all situations.
- Ability to work independently and as part of a team.
- Explain bank services and fees; assist customers in changing to correct products.
- Focus on maintaining customer relationships through cross-selling of bank products and services.
- Respond to customer inquiries including emails, chats, voicemails, and websites form submissions.
- Assist in departmental projects as needed.
- Complete ongoing education and e-learning requirements.
- Proactively recognize customer needs and refer to appropriate business partners.
- Qualities needed:
- Outgoing
- Friendly
- Personable
- Multi-tasker
- Positive attitude
- Macatawa Bank's full position description is available upon request.
-
Customer Experience Banker I
3 weeks ago
Macatawa Bank Holland, United States Full timePOSITION SUMMARY · To provide outstanding customer service to all internal and external customers. Offer first line assistance for basic account information and answer questions regarding products and services. · ESSENTIAL FUNCTIONS · Customer Service and Sales Support · Prof ...
-
Huntington Bancshares, Inc. Grand Rapids, United StatesOur branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly Customer Experience, Banker, ...
-
Huntington Bancshares, Inc. Byron Center, United States Part timeOur branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly Customer Experience, Banker, ...
-
Real Estate Agent
1 week ago
Coldwell Banker Schmidt Family of Companies Grand Haven, United States**Coldwell Banker Schmidt** is looking for motivated real estate agents. No experience necessary. We will train you. If you are a newly licenced real estate agent, in the process of getting your real estate agent license, or if you are just considering a career in real estate, pl ...
-
Personal Banker
1 week ago
Mercantile Bank Grand Rapids, United States**Mercantile Bank** is seeking an outgoing, professional sales and service-oriented Personal Banker to join our team in **Grand Rapids, MI.** Do you want to **make a difference** in customer's lives? Are you **motivated** by goals and maybe even a little **competitive**? Do you s ...
-
Real Estate Sales Associate
1 week ago
Coldwell Banker Schmidt Family of Companies Grand Haven, United StatesHave you ever wondered if you have the right kind of personality to succeed as a real estate agent? What are the traits of top-producing real estate agents, and do you share similarities with them? Take 10 minutes to complete our real estate career assessment to evaluate your pot ...
-
Fifth Third Holland, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Personal Banker Associate 1
1 week ago
Fifth Third Holland, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Personal Banker Associate 1
3 weeks ago
Fifth Third Holland, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Fifth Third Bank, N.A. Holland, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION · Selected candidates are intended to become a Retail Personal Banker I after completin ...
-
Fifth Third Holland, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
-
Bank Auditor
2 weeks ago
Mercantile Bank Grand Rapids, United States**AUDIT SPECIALIST I** · - Salary, Exempt · - Starts at $50,000 annually, additional base wage dependent on experience · - Eligible for bank-wide bonus up to 8% Benefits start first month · **WHO WE'RE LOOKING FOR**: · We're looking for an Audit Specialist to join our team at our ...
-
Client Service Associate
1 week ago
Stifel Holland, United StatesSummary · The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing maili ...
-
Personal Banker
1 week ago
PNC Financial Services Group Holland, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Personal Banker
1 week ago
PNC Financial Services Group Holland, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Personal Banker
3 weeks ago
PNC Financial Services Group Holland, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Personal Banker
2 weeks ago
PNC Financial Services Group Holland, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Mortgage Loan Originator
1 week ago
Old National Bank Holland, United States· Mortgage Loan Originator · Job Locations · US-MI-Grand Rapids | US-MI-Grand Rapids | US-MI-Kalamazoo | US-MI-Holland · Category/Function · Mortgage Services · Position Type · Regular Full-Time · Requisition ID · Workplace Type · On Site · Overview · Old National Bank has been ...
-
Client Service Associate
3 weeks ago
Stifel Holland, United StatesSummary · The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing maili ...
-
Warehouse Order Fulfillment-freezer
4 days ago
Feeding America West Michigan Comstock Park, United StatesAs a food bank, Feeding America West Michigan gathers and distributes food to relieve hunger and increase food security in West Michigan and the Upper Peninsula. This work aims to foster a community in which all neighbors are nourished and empowered within an equitable food syste ...
Customer Experience Banker I - Holland, United States - Macatawa Bank
Description
POSITION SUMMARY
To provide outstanding customer service to all internal and external customers. Offer first line assistance for basic account information and answer questions regarding products and services.
ESSENTIAL FUNCTIONS
Customer Service and Sales Support
MORE ABOUT THE ROLE
SALARY GRADE:
32