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Coral Gables

    Customer Success Manager - Coral Gables, United States - HelloGov

    HelloGov
    HelloGov Coral Gables, United States

    7 hours ago

    Default job background
    Description
    Bachelor's degree in Business Administration, Communications, or a related field
    Passion for AI, technology, or working in a startup environment
    Highly motivated, self-driven, and adaptable to a rapidly changing environment
    Strong interpersonal, communication, and problem-solving skills
    Proficiency in CRM software and customer support tools
    Analytical mindset with the ability to interpret data and trends
    Responsibilities

    Customer Relationship Management:
    Foster strong relationships with customers, understanding their needs and ensuring their satisfaction with our services

    AI Training and Development:
    Contribute to the training and improvement of our AI systems using customer interaction data and feedback

    Customer Support:
    Provide timely and effective support, using AI tools to enhance the customer experience

    Feedback Collection and Implementation:
    Collaborate with tech teams to refine AI functionalities based on customer feedback

    Onboarding and Training:
    Educate customers on using our AI-driven platform effectively

    Reporting and Analytics:
    Utilize AI tools for data analysis to drive informed decision-making

    Collaboration with Teams:
    Partner with AI developers, sales, and marketing teams to synchronize customer success strategies with technological progress
    Competitive salary and benefits package
    Free gym membership to Lifetime Gym
    Be part of a cutting-edge AI startup with rapid career growth opportunities

    Pay:
    $55, $65,000.00 per year

    Health insurance
    On-site gym
    Paid time off
    Vision insurance

    Compensation package:
    Bonus opportunities
    Yearly bonus



    • Responsibilities
    • Customer Relationship Management:
    Foster strong relationships with customers, understanding their needs and ensuring their satisfaction with our services...


    • AI Training and Development:
    Contribute to the training and improvement of our AI systems using customer interaction data and feedback.


    • Customer Support:
    Provide timely and effective support, using AI tools to enhance the customer experience.


    • Feedback Collection and Implementation:
    Collaborate with tech teams to refine AI functionalities based on customer feedback.


    • Onboarding and Training:
    Educate customers on using our AI-driven platform effectively.


    • Reporting and Analytics:
    Utilize AI tools for data analysis to drive informed decision-making.


    • Collaboration with Teams:
    Partner with AI developers, sales, and marketing teams to synchronize customer success strategies with technological progress.


    Work Environment:

    • Dynamic, fastpaced startup atmosphere in our Lifetime Work Coral Gables coworking office.
    • Collaborative, innovative, and competitive environment that values creativity and contribution.
    • Stateoftheart facilities designed to foster productivity and innovation.

    Qualifications:


    • Bachelor's degree in Business Administration, Communications, or a related field.
    • Passion for AI, technology, or working in a startup environment.
    • Highly motivated, selfdriven, and adaptable to a rapidly changing environment.
    • Strong interpersonal, communication, and problemsolving skills.
    • Proficiency in CRM software and customer support tools.
    • Analytical mindset with the ability to interpret data and trends.


    Benefits:


    • Competitive salary and benefits package.
    • Free gym membership to Lifetime Gym.
    • Be part of a cuttingedge AI startup with rapid career growth opportunities.
    • Professional development in a fastgrowing company.
    HelloGov AI LLC is an equal opportunity employer dedicated to fostering diversity and innovation.

    We are seeking candidates who are not only excited about AI but also ready to excel in a fast-paced, competitive startup environment.


    Job Type:
    Full-time


    Pay:
    $55, $65,000.00 per year


    Benefits:

    • Dental insurance
    • Health insurance
    • On-site gym
    • Paid time off
    • Vision insurance

    Compensation package:

    • Bonus opportunities
    • Yearly bonus

    Schedule:

    • Monday to Friday

    Application Question(s):

    • Do you mind sharing your Linkedin profile

    Work Location:
    In person

    Company information

    HelloGov is a privately-held Artificial Intelligence (AI) company founded by former Machine Learning (ML) Researchers and Engineers from OpenAI, Tensorflow and the U.S.

    Department of Defense (DoD). HelloGov conducts AI research and product development with the declared intention of democratizing AI for the public sector.

    The HelloGov full-stack AI platform enables federal enterprise to accelerate responsible and explainable AI and Generative AI; on-premise, in theater, and in the cloud.

    Security cleared researchers and staff support federal AI missions through managed AI services, ML operations (MLOps), and full life-cycle AI application development.

    Software, Information Technology, Internet, Government, Public Administration

    Company Specialties:
    Artificial Intelligence, Machine Learning, Deep Learning, Data Labeling, Generative AI, LLM, AGI, Computer Vision, NLP, and Responsible AI

    #J-18808-Ljbffr
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