- Assists in developing follow-up procedures for identified room for improvement areas.
- Responsible for leading both the Concierge and the Grand Experience Programs through our values and service standards. i.e. teamwork and innovation.
- Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.
- Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.
- Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.
- Respond to all guests' requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.
- Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.
- Escort guests as needed.
- Competitive Compensation.
- Great Benefits Package.
- Professional Growth & Stability.
- Innovative Training Programs And much more
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Concierge - Rochester, United States - The Grand Rehabilitation & Nursing
Description
The Grand Story:
Combining beautiful residences with modern amenities, The Grand Healthcare System provides a range of accommodations that go above and beyond your expectations.
Our soft linens and cozy furnishings are just a small part of what makes our unique all-inclusive health facilities a preferred destination for high quality healthcare.
Rochester Community Nursing and Rehabilitation Center is currently seeking a Concierge.The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility. This position is a key stakeholder in creating a positive service environment.
The successful candidate will create and maintain a strong, cross-functional staff relationship; by encouraging communication, dedication to customer service and a commitment to quality improvement.
This position is responsible for collaborating and establishing high performance work teams and autonomous multi-skilled teams with total process ownership.
This position comes with significant challenges, responsibilities and expectations.It also offers opportunities to work directly with local and corporate leadership teams to develop, maintain and exceed The Grand Healthcare System service experience and the culture within the facility.
Duties Include:
We offer the Following:
