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- Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
- Provide escalation support to other IT members.
- Respond, troubleshoot, and resolve issues in a timely manner.
- Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
- Perform software and hardware upgrades.
- Configure new equipment with the requested software.
- Test, monitor, and repair equipment.
- Maintain contact with outside organizations regarding the maintenance and service of equipment.
- Remain current with industry standards through internal and external training programs.
- Collaborate with Service Desk to create support documents and improve service levels.
- Provide project support for IT organization.
- An associate's degree in a related field, or related certifications, are preferred.
- Two years of related experience is required.
- Demonstrated ability to successfully work independently.
- Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
- Proficient computer skills required.
- Solid analytical skills are required to diagnose and resolve equipment-related issues.
- Inquisitiveness and openness to learn.
- Experience with Microsoft Office 365 and Active Directory.
- Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS X).
- Must be able to work independently.
- Medical and Rx Plan options
- Dental and Vision Plan options
- 10 paid holidays
- Vacation on day 1
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Company Paid Holidays
- Tuition Aid Program
PC Technician - Greene, United States - The Raymond Corporation
Description
PC TechnicianAbout our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
We're looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users.
You will:
About the schedule:
This position is 3rd shift and the hours will be either 10:00pm - 7:00am with a 60-minute lunch or 10:30pm - 7:00am with a 30-minute lunch.
About you:
It would be great if you had:
About the total compensation package:
Wage - $ $24.74 per hour, depending on qualifications of selected candidate. This position is also eligible for a 15% shift premium.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families.
Eligible employees can elect and participate in a variety of benefits including: