Front Office Supervisor - SeaTac, WA

Only for registered members SeaTac, WA , United States

1 month ago

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Job summary

The Front Office Supervisor will be responsible for supervising the front desk agents and ensuring that guests receive excellent service. They will also be responsible for maintaining the lobby area and ensuring that it is clean and organized.

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Responsibilities

  • Supervising procedural aspects of the hotel's front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
  • Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
  • Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.

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