Spanish Speaker Customer Success Manager, NY, NY - New York - Centrical

    Centrical
    Centrical New York

    2 days ago

    Description


    Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world's leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee-all wrapped in industry-leading gamification to make the experience both fun and rewarding.

    Centrical operates globally with offices in New York, London and IsraelCustomer SuccessAt Centrical, there is nothing more important than the success of our customers.

    In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people.

    In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.


    Responsibilities:

    • Responsibilities:
    • Serve as a strategic advisor and advocate for portfolio of 8-10 enterprise accounts ensuring successful implementation, integration, and long-term adoption of Centrical
    • Develop a deep understanding of each customer's business, organization and data to help them reach maximum business value and measure ROI from Centrical
    • Act as a product expert and escalation point for customers and internal teams, driving timely resolution of technical issues
    • Guide customers on change management best practices to ensure sustainable adoption and organizational transformation
    • Proactively updates customers on product, platform and security developments and advise on their implications
    • Partner with Sales, Marketing, Product, and the Partner community to share best practices, surface customer needs and align resources to drive customer success
    • Monitor customer utilization trends and account health, identifying opportunities for optimization and expansion and sharing insights with Product and R&D
    • Lead monthly and quarterly business reviews with customer stakeholders to reinforce value, drive alignment, and strengthen relationshipsRequirements: 3-5+ years of experience in Account Management, Customer Success, or Consulting (enterprise SaaS or top-tier consulting firm preferred), supporting Fortune 1000 clients
    • Strong analytical and quantitative skills, with proven ability to extract insights and inform business decisions
    • Demonstrated ability to manage multiple clients, competing priorities, and deadlines in a dynamic environment
    • Excellent communication skills - both written and verbal - with the ability to influence and engage executive stakeholders
    • Strong Powerpoint and presentation skills
    • Solution-oriented mindset, with high attention to detail, accountability, and problem-solving skills
    • Proven experience designing and delivering creative business solutions for complex challenges
    • Background in SaaS implementations preferred; knowledge of IT product development standards
    • Proficiency with tools for customer engagement and data management (e.g., Excel, BI platforms, Zendesk, Jira, Microsoft platforms)
    • Comfortable working in a hyper-growth, startup environment, as a proactive self-starter and collaborative team player
    • Experience working in a global, multilingual team environment
    • Ability and willingness to travel up to 10%
    • Bachelor's degree required
    • Bilingual
    • English & Spanish
    • A mustSalary range: $120,000 $150,000 (annual base salary), depending on relevant experience and qualifications.
    Please send CVs to .comCentrical is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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