January General Manager - Franklin, TN

Only for registered members Franklin, TN, United States

2 days ago

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Job summary

The January General Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence and Michelin caliber hospitality,

Responsibilities

  • Champion and actively teach Forbes Five-Star service standards and Michelin service principles to all relevant team members
  • Maintain exceptional standards of cleanliness, presentation, and guest readiness throughout the property
  • Serve as the primary on-site leader for guest satisfaction and service recovery
  • Foster repeat visitation and strong word-of-mouth through personalized hospitality
  • Lead, inspire, and hold teams accountable to elevated service expectations

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