Member Services Concierge Manager 5049 - Gulfport

Only for registered members Gulfport, United States

1 month ago

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Job summary

The Member Services Concierge Manager leads the Concierge Team, overseeing operations, performance, and risk management to ensure service and sales standards are consistently met.

Responsibilities

  • Executes Concierge contact center strategies aligned with departmental and organizational goals.
  • Leads, coaches, and develops team members through feedback and performance reviews to drive engagement and results.
  • Executes the digital channel communication strategy in the MCC.

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