Solution Engineering Lead - San Francisco - Trek Health

    Trek Health
    Trek Health San Francisco

    9 hours ago

    Healthcare
    Description

    Location: Bay Area or NYC Preferred, not required

    Compensation: $110-140K OTE

    About the Opportunity

    As a Solution Engineering Lead you'll play a critical role at the intersection of data, sales, and customer success. You'll own the pivotal data validation and technical demonstration processes, previously handled by senior executives, empowering faster sales cycles and stronger enterprise relationships. You'll bridge the gap between deep technical expertise and customer-facing communication, becoming the go-to expert for solving complex data challenges and shaping the future of our product.

    What You'll Do

    Technical Sales & Customer-Facing Responsibilities:

    • Work directly with clients to ensure their data use cases are being adequately met, and solve data problems systematically.
    • Become a trusted advisor by confidently communicating data nuances, capabilities, and insights to prospects and enterprise clients.
    • Quickly master and articulate the nuances of payer-provider contracting, demonstrating how our solution directly addresses specific client needs.

    Data Validation & Analysis:

    • Conduct rigorous data validations, comparing prospect-provided fee schedules with Trek Health's data warehouse.
    • Identify, investigate, and resolve cases of "data not found," proactively finding solutions or providing credible alternatives to customers.
    • Evaluate unique customer contracting scenarios (e.g., localized Medicare-based contracting), assessing data feasibility and creating tailored solutions.

    Technical & Process Improvement:

    • Develop internal workflows to efficiently manage and prevent common data gaps and issues.
    • Document data validation methodologies and findings, continuously improving repeatability and efficiency across processes.

    Enterprise Customer Success:

    • Collaborate closely with enterprise customers post-sale on strategic data initiatives, including integration of utilization data or development of specialized datasets.
    Ideal Attributes:
    • Highly analytical & detail-oriented: Passion for exploring complex datasets to uncover valuable insights.
    • Exceptional communicator: Persuasive and clear presentation skills, able to simplify technical concepts to non-technical stakeholders without relying on filler language.
    • Autonomous & proactive: Thrives with minimal supervision, consistently seeking and acting on opportunities for improvement.
    • Speed & efficiency-oriented: Comfortable managing multiple projects simultaneously, with a constant focus on creating efficiencies.
    • Skilled in project management: Ability to juggle multiple high-impact tasks, prioritizing effectively to meet deadlines and exceed expectations.
    About You:
    • Excel expertise (9/10 proficiency).
    • SQL proficiency (7/10 minimum) or demonstrated ability to learn quickly.
    • Familiarity with Salesforce or similar CRM systems.
    • Experience with healthcare claims processing preferred.
    • Proven history of effectively presenting complex tools, strategies, or data insights in customer-facing settings.

    Join us in reshaping healthcare transparency. We look forward to connecting with driven, analytical individuals ready to make a meaningful impact.


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