Training Team Lead - Greenwood Village, United States - Consumer Direct Care Network

Description

JOB SUMMARY

The Training Lead is responsible for overseeing, implementing, and supporting all of the training components delivered within Consumer Directed Attendant Support Services (CDASS) program and the In-Home Supports Services (IHSS) programs for Members/ARs, Case Managers, FMSs, IHSS Agencies, Department staff, and overall community advocates and stakeholders.

JOB DUTIES

• Providing guidance, direction, and feedback for all of the Training staff including Peers Trainers, which includes both content and outward delivery
• Developing, coordinating, and overseeing Case Manager training, CDASS training provided to Members/Authorized
• Representatives, and IHSS training provided to Members/Authorized Representatives and IHSS Agencies
• Assisting with the development, coordination, and oversight of Ad Hoc Trainings and Multi-Day Workshops
• Assessing training skills and performance of Training Coordinators and Peer Trainers and conducting peer reviews and as needed retraining
• Ensure compliance with standard operating procedures and policies and procedures
• Identify and help to implement process improvement efforts
• Maintain necessary skills and knowledge to coordinate workflow
• Exhibit computer efficiency
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Help lead and monitor deliverables and ensure timely completion of projects
• Communicate effectively with referral sources, clients, and employees
• Collaborate with stakeholders regarding delivery of services
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Oversee marketing of services to referral sources
• Travel within the assigned geographic area is required
• Other duties as assigned

QUALIFICATIONS

• An Associate degree, or higher, from an accredited college or university in Education or other teaching, content development, or educational discipline; or at least four years' experience providing training to adult learners
• At least two years of experience with Consumer Direction
• At least two years of management experience
• Experience working with people with disabilities, the elderly, and low-income individuals

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.