Business Support Analyst Associate - Atlanta, United States - Synovus

Description

Job Description

Job Summary

Works with internal and external business partners within the business function to align solutions with business strategies in the embedded finance sector. Identifies and communicates business needs and translates these needs into understandable requirements. Determines if internal or external solutions exist or whether new solutions are needed. Works with key technology and/or department analysts to determine if these solutions impact existing work processes and systems. Partners with appropriate resources to accurately prioritize, analyze, and document business processes. Provides input surrounding buy vs. build decisions for possible solutions. Identifies opportunities for improvement/enhancement, and negotiate agreements and commitments between business partners and IT from requirements gathering to the final implementation. Supports the Program and Partner Implementation teams with the execution of project and product development activities, contributing to working sessions, assisting with the coordination of cross-domain activities, among other project and product development tasks. Responsible for moderately complex work and assignments typically required of a business analyst.

Job Duties and Responsibilities

• Responsible for business administrative support to include business event planning, coordination of travel and other business support needs as required.
• Learns the business units supported to become an expert, as well as, an understanding of the IT and Operations capabilities. Supports and contributes to development of business strategy as a subject-matter-expert.
• Builds, maintains, and manages stakeholder relationships. Educates the IT and Operations organization on the direction of the business.
• Analyzes business partner's operations to understand strengths and weaknesses to determine opportunities to innovate and improve the customer experience. Understands and develops appropriate business models to represent business requirements and meet business needs. Understands the difference between a requirement and a desire or want.
• Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.
• Obtains, captures, and validates needed information from stakeholders to form requirements through various analysis techniques. Responsible for requirements management, approval, change, and traceability.
• Participates in negotiation of agreements and commitments. Facilitates communication between business units and IT from initial requirements to final implementation. May make recommendations for buy versus build decisions.
• Maintains a current knowledge base and understanding of business industry trends. Leverages IT and corporate function partnerships to bring solutions to business units supported and enhance the enterprise's competitive edge. Contributes to business ideation and concept development as required.
• Works on multiple projects as a project team member. Evaluates and identifies project complexity, assumptions, constraints, and dependencies.
• Participates in planning sessions with business units to improve business processes. Understands, documents and contributes to continuous improvement of business/IT value streams. Acts as a value stream subject-matter-expert to IT and the business.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Requirements

Minimum Education:

• Bachelor's degree with a focus on Economics, Finance, Communications, Computer Science, information Systems or an equivalent combination of education and experience.

Minimum experience:

• Three (3) years of work related experience within the financial services industry.

Required Knowledge, Skills, Abilities:

• Knowledge of the embedded finance, payments and or banking business practices, products, and services
• Advanced knowledge of project delivery methodologies and processes
• Highly independent in thinking and framing problems
• Exceptional verbal and written communication skills
• Exceptional analytical, problem-solving, and conceptual skills
• Highly proficient in MS Word, MS Excel, MS PowerPoint, Visio
• Strong teamwork and interpersonal skills at all levels of management.
• Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new approaches.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate needs and schedules to IT and clients
• Ability to establish and maintain a high level of customer trust and confidence.

Additional Information

Preferred Knowledge, Skills, Abilities:

• Financial Sector and payments experience
• Agile certifications (CSM, CSPO, SAFe)
• Certified Business Analysis professional or other relevant industry designation

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