Coordinator I, Freight and Carrier Support - Knoxville, United States - PILOT

Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

The purpose of this role is to support fuel transaction processing for our Retail and PFJ Energy lines of business by focusing on Pilot driver and 3rd party carrier delivery confirmation compliance, executing accurate order entry into the FuelWise application or TRIPS, assisting with open orders, and resolving paperwork requests. Paperwork requests from internal and external customers will provide an opportunity to collaborate with multiple internal departments, and use systems like TRIPS, Mobius, AvatarFleet, and Samsara to resolve issues and fulfill each request in a timely, effective manner. This role will work closely with Transaction Assurance, Logistics, Transportation, and Fuel Accounting, as well outside vendors, terminals, and 3rd party carriers to resolve open orders and paperwork requests.

Essential Functions

1. Manage and fulfill requests for paperwork (Bill of Ladings, Delivery Tickets) from internal departments and external customers to meet company and process needs for our Wholesale, Retail, and Freight Only business.
2. Assist in entering order information into the FuelWise application and TRIPS dispatch system to complete orders, focusing on order entry accuracy.
3. Communicate with PFJ drivers, 3rd party carriers, terminals, and suppliers to resolve paperwork needs via email and phone calls.
4. Contribute informational patterns related to PFJ driver and 3rd party carrier performance and help with efficiencies.
5. Utilize TRIPS, Mobius, AvatarFleet, and Samsara to research and resolve order issues.
6. Review entries to ensure accuracy and completeness in processes.
7. Execute basics in troubleshooting system and order issues. Escalate as needed.
8. Navigate available reports to help in troubleshooting efforts and executing tasks.
9. Work collaboratively with other team members and participate in a positive manner. Participate in team meetings alongside team members to provide productive resolutions.
10. Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
11. Ensure all activities are in compliance with rules, regulations, policies, and procedures
12. Complete other duties as assigned

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Qualifications

1. High school diploma or equivalent certificate required; Associates degree in Business preferred
2. Minimum one years' experience in customer service or logistics

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines

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