Customer Relationship Manager - Huntsville, AL,
3 days ago
Job description
Customer Relationship Manager
Rothe is seeking a Customer Relationship Manager to provide critical customer-facing coordination and advisory services to the Marshall Space Flight Center (MSFC) Office of the Chief Information Officer (OCIO) to ensure alignment of IT services with Center and Agency mission needs. This role functions as a trusted advisor and primary IT point of contact for customer organizations, supporting communication and outreach, engagement, issue resolution and identifying customer needs, translating requirements into actionable activities, coordinating resolution of customer-impacting issues, and strengthening customer relationships in alignment with NASA and OCIO strategic objectives. across MSFC OCIO, Agency OCIO service lines, and Center stakeholders.
JOB DESCRIPTION
Primary job function involves servicing as the primary liaison between MSFC OCIO customers, advising stakeholders, translating customer needs into actionable plans, coordinating service delivery and issue resolution, managing escalations, and assessing customer impacts. Align Center and Agency engagement activities; support consistent, high-quality customer relationships; anticipate and communicate changes and services; and advocate customer needs in support of MSFC and Agency OCIO strategic priorities. Lead and support customer communications, forums, outreach, and web presence. Coordinate with OCIO leadership, service lines, and partners to develop solutions, improve customer experience, and maintain records to support performance tracking and continuous improvement. Work effectively within a team environment at all levels.
EXPERIENCE / SKILLS
Minimum Requirements:
- Demonstrate knowledge in Customer Relationship Management (CRM) or customer service support. Requires a basic knowledge of an organization's product and service offerings to be able to provide the customer with information to support acquisition decisions.
- Experienced in supporting a customer's IT needs and/or products and services.
- Must have excellent and efficient written and oral communications skills in responding to customer inquiries or requests through face-to-face, outreach communication, telephone calls, email, online chats, and web submissions.
- Must have excellent customer service skills and can establish and foster close business relationships with the assigned organizational partners.
- Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, PowerBI, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box.
- A BA/BS in a related field plus eight years of experience, or n AA/AS in a related field plus 12 years of experience.
- Prior experience supporting NASA IT needs or services.
- Experience with the Service Now or other ITSM systems.
- ITIL-IV certified or earlier ITIL certification.
Rothe Benefits:
Rothe offers competitive compensation and a benefit package. Full-time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HRA/HSA/FSA Accounts
- Life and AD&D Insurance
- Short- and Long-Term Disability
- Critical Illness & Accident Insurance
- Hospital Indemnity
- 401(k) Plan with company matching
- Paid Time Off & Holidays
- Executive Order 15056 Sick Leave
- Additional Administrative leave options (Bereavement, Jury Duty, Military)
Position Details:
- Secret clearance is required
- This is an on-site position at a government facility
- Requires presence on site in Colorado Springs, CO.
- Salary range: $63,000 to $72,000 annually
Rothe is an EEO/AA/Disability/Vets Employer and complies with E-Verify.
Rothe is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Rothe shall abide by the requirements of 41 CFR a), a) and a).
Similar jobs
The Relationship Manager will be held accountable for upholding SmartBank core values and purpose. They will develop new customer prospects, complete loan applications, gather financial information, perform credit analyses, participate in team decisions, communicate with prospect ...
2 weeks ago
We are seeking a Relationship Manager to develop new customer prospects and business for our financial institution. · Key responsibilities include upholding SmartBank Core Values and Core Purpose, · developing new customer prospects, · completing loan applications in a timely man ...
1 week ago
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: · ...
4 weeks ago
The Customer Relationship Manager provides critical customer-facing coordination and advisory services to the Marshall Space Flight Center (MSFC) Office of the Chief Information Officer (OCIO) · Servicing as the primary liaison between MSFC OCIO customers, advising stakeholders · ...
4 days ago
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · A sales position responsible for the acquisition, growth, and retention of bank customers · Proactively contact and service customers in the sa ...
1 week ago
+ Make banking better at Fifth Third Bank! · + Description of the job:We connect great people to great opportunities. · ...
2 weeks ago
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · , · , · , · ...
1 month ago
We are seeking a Relationship Manager to join our team. The successful candidate will be responsible for acquiring, growing and retaining bank customers with a focus on our Preferred Program customers and mass affluent prospects. · ...
1 week ago
Rothe is seeking a Customer Relationship Manager to provide critical customer-facing coordination and advisory services to the Marshall Space Flight Center (MSFC) Office of the Chief Information Officer (OCIO) · ...
3 days ago
Job summaryAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. · ...
1 month ago
This job is responsible for providing advice and valuable financial solutions to complex Business Banking clients and prospects. Join us at Bank of America where you can build a successful career with opportunities to learn, grow and make an impact. · ...
1 week ago
Job summary: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. · We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. · Being a Gr ...
1 month ago
This job is responsible for providing advice and valuable financial solutions to complex Business Banking clients and prospects. · Manages an extensive portfolio of complex clients and prospects with annual revenues of $20-50 million · Acquires, deepens, and maintains profitable ...
1 month ago
This job is responsible for providing advice and valuable financial solutions to complex Business Banking clients and prospects. · ...
3 weeks ago
The Relationship Manager I will handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. · Successful candidates must demonstrate appropriate knowledge, skills, and abilitie ...
1 month ago
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.As a Relationship Manager I within PNC's Healthcare Business Banking organization, you will be based ...
1 month ago
The Relationship Manager I within PNC's Healthcare Business Banking organization will be based in Huntsville, Alabama or Birmingham, Alabama. · ...
1 month ago
This position involves relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share. The job holder will work with clients with basic levels of risk and complexity of needs. · University / college degree require ...
1 month ago
Description · Join us at Christian Brothers Services, where our mission is to support and serve the Catholic Church and its ministries across the nation. We're seeking a dynamic and experienced professional to join our team as a Relationship Manager. The Relationship Manager will ...
3 days ago
The Commercial Relationship Manager is a Senior Commercial banking and sales professional responsible for new business acquisition and the deepening of existing client relationships. · ...
1 month ago