Contact Center Agent II - South Windsor - TicketNetwork, Inc.

    TicketNetwork, Inc.
    TicketNetwork, Inc. South Windsor

    3 hours ago

    $38,000 - $62,000 (USD) per year *
    Description

    Contact Center Agent II

    Since 2002, TicketNetwork has served the ticketing and event industry as a leading platform for promoters venues and resale operators managing growing their business.

    This role serves as a key position in our operations connecting customers sellers via phone chat email ensuring order delivery details are communicated accurately efficiently.

    • Deliver support across channels by handling calls website chats emails resolving first-level inquiries professionally timely manner.
    • Act promptly on escalated issues from customers sellers ensuring positive experience resolution.
    • Serve as link between customers sellers relaying delivery details coordinating pickups confirming successful fulfillment.
    1. Manage communication through Freshdesk maintaining transparency accuracy company's behalf communicate effectively maintain relationships ensure seamless experiences resolve customer complaints customer service solution focused approach required skills excellent communication strong problem solving technical thinking abilities attention detail multitasking prioritization priority tasks interacting team members collaborating internal departments stakeholders.
      Provide guidance peers answering questions related to customer ticket requests fulfillment processes coordinate selling partners FedEx confirm delivery updates via phone email support tickets assist with order management refilling relisting tickets point-of-sale systems partner platforms support needs.
      Coordinate across functional collaboration understanding organizational culture impact awareness benefits tracking identifying trends providing recommendations improving processes policies contributing valuable insights enhancing operational excellence delivering exceptional results.
    * This salary range is an estimation made by beBee
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