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    • Retail Custom Frame Manager - Woodbury - Michaels Stores

    Michaels Stores
    Michaels Stores Woodbury

    4 weeks ago

    Default job background
    Description

    Job Title: Lead Custom Framer

    Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

    Main Responsibilities

    • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
    • Develop and coach the team selling behaviors
    • Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
    • Achieve your KPI's and manage the framing team to achieve their role KPI's
    • Review sales and production workload and build plans and sales floor time for networking.
    • Manage and execute the inventory management processes as assigned
    • Manage and execute shrink and safety programs.
    • Serve as Manager on Duty (MOD)
    • Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
    • Partners with MOD's daily on the expectations of framing and other framers.
    • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
    • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
    • Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
    • Acknowledge customers, help locate product and provide solutions
    • Assist with Omni channel processes
    Other duties as assigned

    Requirements

    • Basic computer skills
    Preferred Qualifications

    • Previous custom framing experience is preferred
    • Retail management experience
    • Experience leading a sales team
    Physical Requirements

    • Regular bending, lifting, carrying, reaching and stretching
    • Ability to move throughout the store
    • Ability to remain standing for long periods of time
    • Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
    • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
    Work Environment

    • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press;
    • work hours include nights, weekends and early mornings
    About Michaels

    Michaels is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
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