Director of Patient Access and Call Center Operations - Michigan

Only for registered members Michigan, United States

1 week ago

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Job summary

This role plays a vital part in shaping how patients experience our brand from the very first interaction and directly impacts appointment conversion, patient trust, and show rates across all locations.

Responsibilities

  • Ensure every patient call is answered live with a warm, professional, and knowledgeable approach
  • Maintain a local-first phone strategy that preserves patient trust and clinic connection

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